Customer Service​/Tech Support Rep - Software; On-Site

A Technical Support Rep responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Technical Support Rep, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech‑powered innovation. And due to continued growth, we’re looking for more talented game‑changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

As a Customer Service/Technical Support Representative, you’ll:

• Provide inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Help customers with software related issues.
• Deliver expert customer experiences…with a smile.

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:

• Excellent customer service
• Banking and invoicing accounts receivable would be an asset.
• Prior customer service experience required. (at least 1 year)
• Strong listening skills to be able to understand, empathize and resolve cx issue.
• Ability to effectively communicate, verbally.
• Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game‑changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.35/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
  
  We accept applications for this position on an ongoing basis.
• Paid training (11 days of classroom training and 10 days of on the job training) and performance-based incentives
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey

If all this…