Supervisor of Care Coordination

Job Description

We are searching for a Supervisor of Care Coordination. Someone who will supervise front line staff by directing the activities for the team. Handles customer concerns and issues that require a high degree of appropriate knowledge, creativity, research and communication with internal and external resources. To assist with the management of incoming call traffic. To ensure resources are utilized efficiently, in accordance with program objectives, key performance indicators and in ways that consistently promote customer quality and satisfaction.

To lessen the probability of customer complaints by managing problems referred by Member Service Representatives or other staff.

Think you've got what it takes?

• Bachelor’s Degree
• RN - License‑Registered Nurses Texas Board or Nursing or Nurse Licensure Compact Experience required
• 1 year Managed care experience required
• 3 years’ experience in population health, community public health, ambulatory care, or healthcare administration required

• Supports the care management, population health, and/or behavioral health daily operations.
• Assesses, develops, implements and monitors a comprehensive plan of care through an interdisciplinary team process in conjunction with the member/family in internal and external settings.
• Performs all necessary communication and documentation functions.
• Ensures team provides case management, discharge and service planning review for TCHP members including assessment, planning, implementation and evaluation of educational, Long Term Services & Supports (LTSS), and social service related options.
• Conducts initial and ongoing system training for Case Management staff.
• Participates in quality initiatives and performance management.
• Supervision of daily operations.

Founded in 1996, Texas Children’s Health Plan is the nation’s first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children’s Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals.

Texas Children’s Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.