Family Services Program Manager; SPA

JOB TITLE: Family Services Program Manager (SPA
3)

DEPARTMENT: Family Services

PROGRAM: Family Preservation/Child Abuse Prevention Intervention Treatment

STATUS: Full Time – Exempt

HOURS PER WEEK: 40

REPORTS TO: Family Services Director

SALARY RANGE: $80-95k

POSITION SUMMARY:

Provides strategic and administrative leadership for the Family Preservation (FP) and Child Abuse Prevention Intervention Treatment (CAPIT) programs, overseeing daily operations and managing staff and interns. Ensures full contract compliance, maintains high quality assurance standards, and supports the financial sustainability of program services. Requires availability for crisis intervention and staff support, including occasional evening and weekend hours per contractual needs.

DUTIES AND RESPONSIBILITIES:

• Manage staff and interns, ensuring contract compliance and program quality assurance, including oversight of audits and site visits.
• Ensure accurate daily documentation by staff and interns, meeting contract requirements through case review and ongoing training.
• Maintain compliance with the scope of work, DCFS Core Practice Model, Protective Factors Framework, and approved evidence‑based approaches.
• Monitor caseload data systems and staff/intern productivity.
• Recruit, hire, onboard, and retain program staff.
• Provide direct services as needed, which may include onsite or in‑home case management and/or counseling, based on program needs or as backup coverage when staff are unavailable (e.g., during vacations, leave, or other absences).
• Provide Up Front Assessments (if applicable).
• Be available after hours for urgent program‑related concerns.
• Assist in assessing client service plans, participate in MCPC meetings, and collaborate on case re‑evaluation as required.
• Provide backup clinical supervision for staff and interns as needed (licensed and qualified only).
• Oversee policy compliance and contribute to policy development to ensure contract compliance, staff and client safety, and adherence to legal and ethical standards.
• Prepare, monitor, and track program reports, including billing and statistics relevant to contracts. Review and approve documentation as necessary.
• Establish and maintain a confidential and up‑to‑date record‑keeping system.
• Foster positive professional relationships with County and community stakeholders.
• Stay informed on research and economic trends impacting local families.
• Aid the Department Director and Fiscal Supervisors in program budgeting and expense monitoring.
• Maintain on‑site presence at scheduled times, with flexibility for evenings and weekends as needed.
• Perform grant writing to secure ongoing funding.
• Perform additional assigned duties.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of community engagement practices aimed at eliminating racial disproportionality and disparity, Strengthening Families Protective Factors, DCFS Core Practice Model, and evidence‑based practices.
• Strong interpersonal, verbal, and written communication skills.
• Understanding of home visiting services, family systems, and trauma‑informed care.
• Ability to manage multiple tasks with limited supervision.
• Ability to meet attendance standards and work additional hours when necessary.
• Exceptional problem‑solving skills and strict confidentiality practices.
• Proficiency in fiscal management.
• Strong computer literacy, including Microsoft Office applications and electronic data systems.
• Demonstrated leadership and ability to collaborate with various diverse organizations.

EDUCATION AND EXPERIENCE:

• Master’s degree in Social Work, Marriage and Family Therapy, or a related field preferred OR Bachelor’s degree in Social Work or related field with home visiting experience.
• Minimum of two years’ supervisory or program management experience in a social service agency within the last five years.
• At least two years’ experience working with families and children.
• At least two years’ experience working with underserved and unserved populations, such as people of color and LGBTQ+ community.

LICENSING/CERTIFICATION REQUIREMENTS:

• Licensed in Clinical Social Work / Licensed Marriage and Family Therapist or related field by the California Board of Behavioral Sciences; active and in…