Assistant Casino Shift Manager; BELL Gardens, CA.

Overview

Parkwest Bicycle Casino is seeking a highly motivated and experienced Assistant Casino Shift Manager (Cardroom) to assist the CSM in overseeing the smooth operation of the cardroom during assigned shifts. This leadership role ensures compliance with gaming regulations, promotes exceptional guest service, and supports team performance in a fast-paced environment. In the absence of the Shift Manager, the individual will fulfill his/her role.

• Assist Casino Shift Manager by overseeing operations and ensuring that gaming processes are run in a manner that exemplifies our core values and compliance with applicable regulations and requirements.
• In the absence of the Casino Shift Manager, assume the role and enforce all duties of the Casino Shift Manager, promoting a Culture of Excellence among staff and providing leadership by being a role model.
• Assist the Casino Shift Manager with performance evaluations, coaching and counseling, discipline and commendations. Identify critical positions in the department and follow action plans created by the Casino Shift Manager.
• Ensure and oversee full compliance of regulations, including gaming and Title 31 regulations.
• Resolve customer complaints quickly and to the satisfaction of the customer following casino standards.
• Ensure team members have the proper tools and training to perform their jobs effectively and safely. Plan and facilitate training programs.
• Maintain a high profile in the gaming area, greet customers, and resolve customer concerns promptly and to their satisfaction.
• Ensure customer service standards are met by overseeing tables in assigned areas, paying attention to players’ attitudes, alcohol consumption, and offensive language.
• Assess business levels to optimize game play.
• Oversee that all processes including dealer rotation are conducted fairly and perform random audits.
• Fill in as needed where there is a staff shortage.
• Other job-related duties and projects as assigned.
• Communicate effectively with Guests, Team Members and Management.
• Demonstrate strong knowledge of all Casino Table Games.

• Minimum of 10 years casino games experience.
• Minimum 3 years’ managerial experience.
• Ability to work any shift and handle multiple tasks.
• Able to pass mandatory screening including a background and credit check, and a drug test.
• Able to obtain and maintain a Key License through the California Gambling Commission and a City License.
• Possess detailed knowledge of all games operated at the casino.
• Computer skills with the ability to use computers and related technology to perform fundamental tasks (e.g., email, presentations, application software, databases).
• Skilled problem solver and ability to multi-task in a fast-paced environment.
• Strong organizational and verbal communication skills.
• Excellent customer relations skills.
• Knowledge and experience of best practices, laws and regulations, policies and procedures specific to the gaming industry.
• Able to read, analyze, and interpret procedures, professional journals, and government regulations.
• Able to effectively present information and respond to questions from team members, managers, or upper management.

Bachelor’s degree or equivalent experience in Business Management, Hospitality Management or related field preferred (equivalent experience in gaming operations may be considered in lieu of degree).

Knowledge of Poker and California Games required. Comprehensive knowledge of table games yield management. At least three years’ experience in the gaming industry as Gaming Shift Supervisor or Floor Supervisor strongly preferred.

• Position requires constant walking and standing to monitor floor activities effectively.
• Position may require exposure to excessive noise.
• Must be able to perform all essential duties with or without accommodation.

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth,…