Casino Shift Manager; BELL Gardens, CA.

Overview

Parkwest Casino is seeking an enthusiastic, motivated Casino Shift Manager to join our team and enhance guest experience. The Casino Shift Manager oversees assets, rules, policies and procedures related to gaming and casino credit activity and ensures shifts consistently adhere to all rules. Works with all departments to maintain a cohesive, efficient operation.

• Oversee all cardroom operations and ensure gaming processes are conducted in a manner that exemplifies core values, meets quality standards, and complies with applicable regulations and requirements.
• Be responsible for company assets, rules, policies and procedures related to gaming and casino credit activity and ensuring shifts adhere to these rules.
• Review budgets and supervise gaming schedules to accommodate guests.
• Analyze gaming percentages, comps and casino marketing activities.
• Manage team members in a respectful and fiscally responsible manner, including performance evaluations, coaching, counseling, discipline and commendations. Assess team members to identify improvement areas.
• Identify critical positions in the department and develop action plans to promote team members into those roles in the future.
• Ensure team members have proper tools and training to perform their jobs safely and effectively. Plan and facilitate training programs.
• Oversee fair practices and processes including dealer rotation.
• Implement and monitor Player Tracking and Rewards Systems to ensure they work effectively and efficiently.
• Ensure full compliance with regulations, including gaming and Title 31.
• Compile necessary state and local gaming reports for timely submission; stay aware of state gaming policy changes; write and implement gaming rules, new casino games and procedures.
• Resolve customer complaints quickly and to the customer’s satisfaction following casino standards.
• Coordinate the purchase of gaming equipment and oversee the purchase of all supplies needed to run gaming facilities efficiently.
• Ensure all equipment is functioning properly and report repair needs; confirm that equipment has not been tampered with (e.g., shufflers, i-Shoe, jackpot systems).
• Assess business levels to optimize gameplay.
• Other job-related duties and projects as assigned.
• Communicate effectively with guests, team members and management.
• Demonstrate strong knowledge of all casino table games.

• Minimum of 10 years casino games experience.
• Minimum 4 years managerial experience in a Casino Manager role.
• Experience in handling and issuing credit.
• Ability to work any shift and handle multiple tasks.
• Able to pass mandatory screening including a background and credit check, and drug test.
• Able to obtain a Key License through the California Gambling Control Commission and a city License.
• Possess detailed knowledge of all games operated at the casino.
• Computer skills with the ability to use computers and related technology to perform tasks such as email, presentations, application software, and databases.
• Strong organizational and verbal communication skills and the ability to multi-task effectively.
• Excellent customer relations skills.
• Knowledge and experience of best practices, laws and regulations, policies and procedures specific to the gaming industry or the ability to learn them within the probationary period.
• Able to effectively present information and respond to questions from team members, managers or upper management.

Bachelor’s degree or equivalent experience in Business Management, Hospitality Management or related field preferred (equivalent experience in gaming operations may be considered in lieu of a degree).

Knowledge of Poker and California Games required. Comprehensive knowledge of table games yield management. Ten years’ experience in the gaming industry and four years in a casino management role.

• Position requires constant walking and standing to monitor floor activities effectively.
• Position may require exposure to excessive noise.
• Must be able to perform all essential duties with or without accommodation.

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected…