Service Sales Account Manager

JOB DESCRIPTION

The Service Sales Account Manager is accountable for representing Vertiv and its corporate values whilst driving growth and profitability within assigned accounts (and/or) Region towards defined short- and long-term targets, securing Vertiv is the Account’s preferred partner during the entire Product Lifecycle period.

He/she will manage the relationship with assigned Accounts in a long-term perspective owning the Service Account plan/reviews process and representing the company in front of the Account’s stakeholders. He/she is responsible for implementing the Vertiv Service sales strategy and working with peers, local Service organisations, and other internal functions to meet and exceed Customer expectations. The role should be located in the Be Ne Lux  region.

• Achieve and Exceed Service Sales targets for assigned Accounts/Region.
• Manage and expand the longer-term building and maintenance of relationships with his/her Accounts and the resulting Customer Satisfaction.
• Anticipates Commercial and Technical needs, investigates underlying causes and identifies short- and longer-term solutions.
• Is responsible to create and follow up Service Account Plan and Service Activity Plan. Creates and leads Service business development plans over the short to medium term.
• Define customer needs that support the Vertiv vision to drive additional opportunities that support pipeline growth with selected clients, end users and accounts.
• Engage with stakeholders at senior level in major key accounts to drive full portfolio revenue streams.
• Adhere to service sales pricing policies and quotation preparation arrangements to ensure consistency and a professional offering to the customer.
• Proactive liaison and negotiation with customers regarding follow up of outstanding quotations.
• Contribute to the monitoring of the market, identify new business opportunities and propose and drive Service Action/Account Plans.
• Ensure that any activity, task and responsibility required is managed and performed in full compliance with the Company Code of Conduct and Trade Compliance.

3-5 years proven track record in similar position, in the industry.

• Electrical/Electronic/Mechanical degree is a plus.
• Commercial awareness.
• Excellent Business Negotiations skills and relationship builder.
• Market Competitor Knowledge would be an advantage.
• Account Management, Selling, influencing, negotiating and problem-solving skills.
• Ability to work proactively under own initiative, as well as in a team environment.
• High level of goal orientation and a solution-oriented way of thinking and acting.
• Experience in working in a matrix organization with remote support teams.
• Language skills:
  English at advanced level, Dutch language would be advantageous.
• IT literate and advanced MS Office & CRM skills.
• Driving License.

• Regular travel is required (50%).
• Travel, occasionally requiring overnight stays.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without…