Customer Experience Specialist

Customer Experience Specialist (Oost-Vlaanderen)

• Location: BE / Diegem / Diegem
• Work Arrangements: Field Based

As a Customer Experience Specialist in Cardiometabolic within our General Medicines EP Growth BELUX team, you'll drive customer excellence in the cardiovascular and diabetes space. Ready to get started?

Our BELUX team embraces agile ways of working and puts data at the heart of decision‑making. We're transforming how we engage with healthcare professionals to address the challenges of tomorrow. Join a collaborative environment where talented people connect, grow, and deliver best‑in‑class experiences for our customers – all while serving millions of patients who depend on our medicines.

We're an R&D‑driven, AI‑powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

• Build and maintain strong relationships with cardiologists and endocrinologists in hospitals and with general practitioners across your territory.
• Present our cardiovascular and diabetes products in a clear, tailored way that meets each customer's needs.
• Develop and execute customer plans that drive growth and deliver value for patients.
• Collaborate with marketing, medical, and customer engagement teams to achieve shared goals.
• Identify opportunities for innovative partnerships with healthcare professionals and institutions.
• Ensure all activities comply with ethical standards and regulations.
• Track your results and adapt your approach to meet sales objectives.

• Experience: Background in sales within hospital environments; knowledge of the cardiovascular or diabetes market is a plus.
• Soft skills: Strong relationship builder, confident communicator, able to influence and engage healthcare professionals; team player with a can‑do attitude.
• Technical skills: Comfortable using digital and AI tools; skilled in project management and strategic planning.
• Education: Bachelor's or Master's degree in healthcare or life sciences.
• Languages: Fluent in English and Flemish;
  French is a plus.

• Be part of a company that’s transforming healthcare through innovation and science.
• Work in an agile, collaborative environment where your ideas matter.
• Access career development opportunities and continuous learning.
• Join a diverse, inclusive team that values your unique perspective.
• Make a real impact on patients living with cardiovascular and metabolic conditions.
• Enjoy the autonomy to shape your territory and build meaningful customer relationships.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never‑been‑done‑before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives?

Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.