Group Leader, eCommerce Operations, Belgium

Group Leader, eCommerce Operations, Belgium (m/f/d)

City:
Gent

Country/Region: BE

Final date to receive applications: n/a

We are looking for a candidate that is as eager to drive and actively participates in growing our e-Commerce business in Belgium by taking responsibility of the fulfillment operations, leading the Operations team on-site.

The primary responsibility of the e-Commerce Group Leader is to run, guide and support day‑to‑day operations of the e-Commerce fulfillment center in Gent to ensure great customer experience for our Pandora customers.

• Run the fulfillment center of the Belgian Pandora e-Commerce business located in Gent, thereby shapes and ensures qualitative operational processes and drives constant optimization
• Supervises Operations Assistants engaged in all operational activities, including inventory management, warehouse and operations management, customer service support and other ad‑hoc activities
• Supports in operational activities including picking, packing and returns management (no night shifts)
• Maintain standards in merchandise handling, loss prevention and replenishment.
• Build and maintain a solid customer experience through fulfilment of orders and customer response times within SLA.
• Promote excellent customer service ensuring customer inquiries and complaints are handled in a professional and timely manner according to set KPIs
• Responsible for team management including resource planning (incl. Seasonality and temp resources), operational productivity reporting and communication with direct reporting line to Pandora NOREU e-Commerce Manager
• Train and develop Sales Assistants to achieve full potential: monitors productivity and motivates employees, delivers coaching as needed
• Maintain knowledge of upcoming sales forecast and promotions in order to prepare accordingly for demand, capacity and resource as required.
• Perform operations activities including reporting, reviews timesheets and other payroll documentation for accuracy and submits as appropriate.
• Maintain an awareness of service level requirements and operational policies, return and exchange processes and security best practices

KPIs:

• Picking and packing time
• Team management (employee NPS / retention of staff)

WE DREAM – This is what we dream of:

• Must have a high school diploma/GED
• Must have 1-3 years retail/logistics experience (Sales; Luxury or Jewelry Sales preferred)
• Fluent in Dutch and/or French
• Strong organizational skills and ability to multi‑task in a fast‑paced environment
• Motivation and a hands‑on attitude

We CARE - what you can expect:

• An internationally successful company
• Competitive compensation package
• An highly motivated team
• Events
• Personal and professional development through regular e-learning modules

We DARE - you to apply.

We are looking forward to welcoming you!