Onsite IT Technician

Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

This will be a diverse and challenging position. The overall goal is to ensure that all support requests and incidents are dealt with in a timely and professional manner. You will need to be proactive in your approach, dealing with support queries over the phone, via e‑mail and face‑to‑face, and acting as a point of escalation with 3rd‑party resolver groups when problems cannot be resolved.

This is a 6‑month fixed‑term contract role, with the possibility of extension.

• Provide first‑line and second‑line support and incident management to all users across the geography of responsibility, including white‑collars, blue‑collars and road warriors, ensuring efficient service operations.
• Be a point of escalation in the resolution of more challenging incidents.
• Ensure that all IT & Data tickets (incidents and requests) relating to hardware, software, networking and remote access issues are resolved in accordance with the KPI deadlines set in the Xurrent Service ticket system.
• Recognise problem management needs and propose sustainable and efficient solutions.
• Ensure all systems operate in accordance with local legislation.
• Ensure necessary documentation to support the global & local applications and certificates to run the environment is in place and kept up to date.
• Collaborate with facilities / engineering teams to ensure the data centre / computer room runs in accordance with the Global policies.
• Support changes in the plant asset footprint (new lines, warehouse changes, R&D facilities, etc).
• Provide basic IT & Data training to internal stakeholders to enable daily business use of technology.
• Adopt and implement global/central applications to support global operational requirements.
• Monitor backup operations to ensure successful operation and data protection.
• Monitor server health and troubleshooting and resolve any alarms or warnings.
• In line with pre‑determined budget, order and configure new hardware to service agreed refresh cycles or replacements.
• Manage the renewal of local OPEX related maintenance agreements in accordance with global standards.
• Recommend improvement opportunities regarding IT & Data processes.
• Assist ongoing regional projects to support wider IT & Data initiatives.
• Responsible for ensuring security and data integrity through adherence to group policies and standards.

• Mandatory English (spoken and written).
• Minimum 5 years in an IT Support role.
• Operational knowledge of Active Directory (AD), Windows 10/11, M365, SharePoint and basic networking concepts.
• Able to deliver presentations to IT & Data colleagues.
• Ability to work autonomously and make appropriate decisions when necessary.
• Excellent interpersonal and communication skills.
• Understanding of data protection and security principles.
• Desire to learn and progress.
• Deeper knowledge or certification in any of the following technologies is a plus:
  Cisco/Meraki switching, SOTI, Power Automate and/or Azure.
• Certifications and trainings on Ontex deployed Microsoft tooling and CCNA is a plus.
• Travel:
  On‑site support to other Ontex locations as may be necessary.
• Driving licence.

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

We want to inform you that there are currently scams targeting job seekers by falsely using our company’s name, Stefanini. We sincerely apologise for any confusion or inconvenience this may have caused. Legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

If you suspect you have been targeted, please contact us immediately at  for verification.