Junior Digital Workspace Support Engineer; SRQ

As a Junior Digital Workspace Support Engineer, you will provide onsite IT support for end-user devices such as laptops, desktops, and mobile phones at the European Head Office of de organisatie in Diegem. This entry-level position offers an excellent opportunity to develop your technical skills in a fast-paced environment that values customer focus and innovation.

• Deliver technical support through phone, email, and face-to-face interactions.
• Troubleshoot and resolve hardware and software issues efficiently.
• Install, configure, and maintain IT equipment to ensure optimal performance.
• Document incidents, solutions, and procedures in the IT ticketing system.
• Collaborate with IT team members to escalate complex issues and share knowledge.
• Participate in service improvement and automation initiatives.
• Ensure adherence to IT security guidelines and best practices.
• Assist with onboarding and training of new colleagues.

You will succeed in this role if you:

• Are a recent graduate or early-career professional eager to deliver high-quality IT support.
• Are a native Dutch speaker with strong English communication skills.
• Have a proactive attitude, a “Can Do” spirit, and a professional mindset.
• Are well-organized, action-oriented, and an excellent listener.
• Have strong analytical skills to understand and address user needs.
• Are responsible, proactive, and not afraid to take on challenges.
• Bring a customer-first approach and think creatively when solving problems.
• Can explain technical solutions clearly to non-technical users.
• Are open to continuous learning and innovation.

• Bachelor’s degree in IT or equivalent experience.
• Previous IT experience is a plus, but not required (entry-level candidates welcome!).
• Familiarity with service desk tools such as Service Now is an advantage.
• Full-time availability at our physical service desk.

• Experience with Microsoft 365 tools, particularly Teams and SharePoint.

• Opportunities for professional and personal development.
• A collaborative and inclusive team environment that values innovation.
• The chance to contribute to impactful IT service improvement projects.

This role requires 5 days per week onsite, typically starting between 08:00 and 09:00.

• 06/03 – Opening of the request
• 16/03 – Shortlist