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Senior UX Designer
Job in
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listed on 2026-03-12
Listing for:
Madello
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
Digital Media / Production, UI/UX Design
Job Description & How to Apply Below
Bruxelles, Belgium | Posted on 03/04/2026
A major financial services organization is looking for a Senior UX Designer specializing in conversational experiences to join a digital innovation team responsible for enhancing customer interactions through an AI-powered digital assistant.
The role focuses on improving conversational journeys and designing intuitive dialogue flows that help customers interact more effectively with digital services.
Requirements- Design and optimize conversational experiences for a digital assistant platform.
- Translate complex business processes into simple and intuitive conversation flows.
- Collaborate with designers, developers, analysts, and business stakeholders to deliver seamless digital experiences.
- Conduct usability testing and user research to refine conversation design.
- Analyze interaction data and user feedback to improve conversational performance.
- Maintain consistency in tone‑of‑voice, design patterns, and interaction standards.
- Support experimentation through A/B testing and iterative improvements.
- Minimum 5 years of experience in UX Design, Conversational UX, or UX Writing.
- Strong experience designing chatbot or conversational assistant interactions.
- Excellent Dutch language proficiency.
- Experience with user research, usability testing, and interaction analysis.
- Ability to translate complex workflows into clear and intuitive user journeys.
- Knowledge of conversational AI, NLP, or chatbot technologies.
- Experience with UX design tools such as Figma, Miro, or similar prototyping platforms.
- Experience working within Agile product teams.
- Exposure to digital platforms or customer‑facing applications.
- Strong analytical and problem‑solving abilities.
- Customer‑focused mindset with attention to usability and clarity.
- Collaborative team player capable of working in multidisciplinary environments.
- Creative thinker with strong communication and storytelling abilities.
- Ability to work independently and proactively in fast‑moving product teams.
Position Requirements
10+ Years
work experience
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