Capacity, Availability & Asset Administrator - Experienced​/Team Lead

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

The Lead for Capacity, Availability & Asset Management is responsible for the technical architecture, data model ownership, and engineering quality of the platform that governs infrastructure capacity, availability, and asset lifecycle across private cloud, public cloud, and datacenter environments.

This role acts as the technical counterpart to the Product Owner and ensures that the underlying backend systems, CMDB integrations, and automation capabilities are scalable, reliable, and aligned with enterprise architecture standards.

The Lead owns the technical integrity of the value stream and ensures seamless integration with DevAIOps & IDP Portal, Service Now, private/public cloud platforms, network, Databases and other PPAI integrations.

• Own the end-to-end technical architecture of the Capacity, Availability & Asset Management platform.
• Define and govern the backend architecture, APIs, integration patterns, and data flows.
• Ensure scalability, reliability, and performance of all core components.
• Define non-functional requirements (availability, security, resilience, observability).
• Make architectural decisions aligned with enterprise standards and cloud strategy.

• Own and evolve the canonical data model for infrastructure assets, capacity metrics, lifecycle states, dependencies, and licensing.
• Define relationships between CIs (servers, VMs, DBs, clusters, licences, storage, networks).
• Ensure data consistency across Service Now CMDB and authoritative sources.
• Drive automation-first principles for data population and reconciliation.
• Establish validation, governance, and data quality controls.

• Lead backend design and implementation (APIs, services, automation pipelines).
• Ensure clean architecture and modular design.
• Establish engineering standards, code quality practices, and documentation standards.
• Perform technical reviews and mentor engineers.
• Drive technical debt reduction and platform hardening.

• Define and manage integrations with:
  • DevAIOps pipelines
  • IDP Portal
  • Service Now
  • Private cloud partners
  • Public cloud squads
  • Monitoring & observability platforms
  • Other PPAI integrations
• Define API contracts and integration patterns.
• Ensure reliable data exchange and event-driven updates.
• Prevent duplication of logic across systems.

• Design systems that support forward-looking capacity modelling.
• Enable real-time or near-real-time utilisation visibility.
• Support SLA/SLO tracking through robust telemetry integration.
• Ensure resilience and failure-domain awareness in data design.

• Architect lifecycle tracking (commission → operate → patch → support window → EOL → decommission).
• Enable automated detection of stale, duplicate, or non-compliant assets.