IS Support Engineer

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As DS (Digital Support) Support Engineer you will analyze tickets received from users all over the world. You will be the first-line support, so you will assign tickets to other Teams if needed and solve some tickets related to your knowledge or related to our knowledge database. You will write procedures and documentation if a new type of issue occurred and is not yet documented.

Deploying computers and repairing computers will also be a part of your job.

You will take calls from users, so you have a good level of English (the default language for countries outside Belgium and France). Good social skill is also needed to deal with users at our physical desk, to analyze, help, and resolve issues/requests directly with them.

You have a strong team spirit to work with other teams, in the Digital Solution department and your colleague in the DS Support team.

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!

Apply today and be part of a mission that matters!