Manager - ServiceNow - Supply Chain and Operations - Industries

Manager - Service Now - Supply Chain and Operations - Industries

Other locations:
Anywhere in Country

Requisition

We’re looking for a manager to join our growing Supply Chain & Operations Consulting team within EY Belgium. You will play a key role in building our new Service Now alliance and delivering impactful client projects across Belgium. If you are passionate about driving digital transformation and have hands‑on experience with Service Now (especially ITSM and at least one other domain such as Risk, HR, CRM, or Supply Chain), this role offers the opportunity to make a real impact.

Service Now is a strategic enabler for organizations seeking to streamline operations, improve service delivery, and drive innovation. Our clients expect hands‑on consultants who understand the local business context and can deliver tangible results. In today’s dynamic environment, technology platforms like Service Now are central to building resilient, efficient, and data‑driven organizations.

As a manager, you will work alongside clients to deliver Service Now‑enabled transformation projects. You will lead and contribute to project teams focused on:

• Implementing Service Now solutions
• Designing and optimizing service management and operational processes
• Advising clients on best practices for Service Now adoption and integration
• Managing stakeholder relationships and ensuring project delivery excellence
• Supporting business development, junior colleagues

Our projects involve working closely with local and international clients. We value managers who understand the regional business environment and can build strong relationships with stakeholders.

We are looking for someone who combines strong analytical skills with a hands‑on mindset and a collaborative spirit. Ideal candidates will bring:

• A master’s degree in IT, Engineering, Business, or related field
• 5+ years of relevant experience in Service Now implementation (industry or consulting)
• Hands‑on experience with Service Now ITSM and at least one other domain (e.g., IT, Risk, HR, CRM, Finance & Supply Chain)
• Practical knowledge of service management, process optimization, and digital transformation
• Fluency in English and either Dutch or French is required. Knowledge of local business culture in Belgium is a strong asset.
• A proactive, structured, and client‑focused approach
• Service Now certifications are a strong plus
• Candidates must be authorized to work in the EU and be based in Belgium, given the client‑facing nature of our projects

• A dynamic, international team that values collaboration and innovation
• Continuous learning and development opportunities
• A competitive compensation package including company car, net allowances, and benefits
• Flexibility to support your work‑life balance

If you have experience in Service Now and are ready to take the next step in your career, we would love to hear from you!