Senior Technical Account Manager; TAM – CSS Benelux

Senior Technical Account Manager (TAM) – CSS Benelux

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Job Description

Oracle is leading a cloud revolution. Emerging technologies are disrupting old paradigms and unleashing new opportunities. We are transforming the world of business, empowering nearly half a million organizations worldwide to turn untapped potential into real business value. We enable companies to reimagine their businesses, processes, and experiences to outpace change.

About Customer Success Services (CSS)

Customer Success Services (CSS) is a global line of business at Oracle, with over 20 years of experience providing dedicated support to more than 6,000 companies across 100 countries. Our services are designed to fit the evolving needs of our customers by working closely with them to understand their unique requirements and business goals. We help organizations embrace the right technology to shape their future and achieve more.

What You Will Do

The Senior Technical Account Manager (TAM) helps customers maximize the value of their Oracle investments and achieve business outcomes by managing the successful delivery of CSS transition, deployment, and optimization services across all Oracle products, technologies, and both on‑premise and cloud layers. This role maintains and manages CSS customer relationships and delivery projects to ensure customers and decision makers are engaged, influenced, and delighted.

• Project Management
  • Lead large‑scale customer engagements, delivering CSS solutions to business‑driven and technically complex requirements across the Oracle stack.
  • Ensure successful outcomes for the customer and profitability for Oracle, demonstrating excellence and the value‑add of Oracle services.
  • Employ industry‑standard methodologies (e.g., PRINCE2, PMP, Agile) to manage projects.
  • Oversee all project activities: transition from sales to delivery, resource management, defining and driving success criteria, and serving as the primary client interface.
  • Handle multiple high‑profile projects, including migrations, upgrades, infrastructure implementations, and cloud transitions.
  • Manage finances, including revenue forecasting, resource allocation, change control, and escalation management.
• Coordination of Contract Deliverables
  • Develop project plans mapping key objectives to contract deliverables.
  • Coordinate resources and manage delivery plans to ensure high‑value results for the customer.
  • Prevent scope creep, maintain optimal profit margins, and identify/mitigate risks and issues proactively.
• Customer Advocacy
  • Serve as the customer advocate within Oracle, focusing on CSS matters and supporting broader Oracle business lines.
  • Articulate customer needs, manage expectations, and represent CSS interests effectively.
• Business Development
  • Identify and cultivate business opportunities within customer accounts, developing them to the stage where the sales organization can pursue deals.
• Additional Areas
  • Stakeholder management, financial control, resource planning, risk/issue management.

• In-depth understanding of customer industries, core business processes, and technical/business needs.
• Demonstrated experience delivering large‑scale IT projects.
• Proven track record using recognized Project Management Methodologies (PRINCE2, PMP, Agile).
• Proficiency in escalation management and change control; adaptable to change.
• Experience building long‑term strategic relationships with key customer contacts.
• Background in Professional Services, Account Management, Project Management, Enterprise IT Management, Customer Support, or Enterprise Software Deployments.
• Desirable certifications: PRINCE2 / PMP and ITIL; knowledge or experience with Agile.
• Strong interpersonal skills; extensive customer "face‑to‑face" engagement at middle and executive levels.
• Excellent relationship‑building and communication skills.
• Solid industry expertise.
• Competency in conflict, time, and self‑management.
• Inspirational leadership and strong management skills.
• Business acumen and ability to make sound, timely business decisions.
• Strong team orientation, leveraging the collective strength of Oracle.
• Significant…