International Print Trainer

Xeikon International designs, produces and sells high quality digital color production printers. Xeikon is a world leader in industrial and commercial printing like commercial brochures, direct marketing, labels and packaging. In 2015 Xeikon became part of Flint Group.

Xeikon’s pioneering products and services are the foundation of a newly created division to be called Flint Group Digital Printing Solutions. This new division of Flint Group will further broaden the group’s conventional and digital printing solutions, offering a unique proposition of equipment, consumables and services across its global markets.

For our site in Lier, Belgium, we are looking for an International Print Trainer
.

Primary responsibility is to train our customers to use a Xeikon digital printing machine to maximise the productivity and quality of their production output.

You will also provide application support, print consultancy, media scripting services, and training for the customer’s pre‑press and production staff. Additionally, your hardware, software, and application expertise will be necessary in second‑line service as part of the HQ Customer Support team.

• Training new operators on the Xeikon presses
• Providing workflow, application and media scripting training
• Training and support related to colour management, scripting and workflow

Grow into additional responsibilities as a member of the 2nd line team:

• Technical support to first‑line support engineers, dealer technical personnel and customers
• Taking problem ownership, setting up and implementing action plans until a complete solution is achieved
• Troubleshooting and root cause detection
• Escalated problem‑solving at customer sites
• Remote problem‑solving over phone and mail contact with the customer

• Technical educational degree (bachelor) with some years of experience in machine maintenance, field engineering or graphics industry
• Experience as a print operator or trainer in a technical production environment
• Good analytical skills and a quick learner of technical data
• Hands‑on mentality and customer‑oriented
• Self‑supporting, flexible and stress‑resistant
• 50% global travel (when located near Lier, Belgium)
• English and Dutch; any additional language is a plus

• Analytical skills
  :
  Handles information, recognizes certain connections and translates information into relevant analyses and/or actions, leading to pragmatic and sustainable solutions.
• Ability to learn
  :
  Pays attention to new information related to work, applies this new information effectively.
• Risk awareness
  :
  Recognizes and acknowledges expected or unexpected obstacles, hazards and risks; respects rules and procedures regarding those risks; identifies potential risks and manages their impact.
• Initiative and responsibility
  :
  Investigates new possibilities, works proactively and independently to implement work processes, ideas or solutions, fulfills commitments, and accepts consequences.
• Collaboration, communication and knowledge sharing
  :
  Contributes to expected results within and between teams, strives for open and fluent oral and written communication, shares information, knowledge and experiences voluntarily.
• Flexibility
  :
  Adapts ideas and methods to changing conditions, influences situations, and implements changes within the organization.
• Creativity and innovative customer‑orientation
  :
  Steps out of the familiar framework, recognizes customer needs, develops new ideas that add value to customers or the company.
• Result oriented
  :
  Focuses on actions and decisions for expected results, sets measurable goals, works towards demonstrable results, tracks and performs work systematically.