Relationship Manager

Prism erstwhile OYO, a global leader in hospitality technology, operates across 35+ countries with a diverse portfolio of brands and offerings. Its key subsidiaries include OYO Vacation Homes, featuring brands like Dan Center, Belvilla, and Directbooker in Europe;
Made Comfy in Australia, Motel 6 in the U.S.; Sunday, a premium luxury brand with a global footprint in the UK, Middle East & South East Asia; and Townhouse, a premium value brand operating worldwide.

Expanding its portfolio to encompass Hotels, Vacation Homes, and Work spaces, OYO manages renowned brands like OYO Hotels, Sunday, Innov8, Motel 6, Check My Guest, Belvilla, Dan Center, Made Comfy and Traum-Ferienwohnungen. Since its inception in 2013, Prism has become one of the world's fastest-growing hotel networks, overseeing 174K+ hotels and homes with 250K+ rooms globally. Its operations span the USA, Latin America, Europe, India, China, Japan, Malaysia, the UAE, Indonesia, and the UK.

As one of the few Indian startups achieving profitability, Prism boasts an EBIDTA of $100 million and aims for tenfold growth within the next five years.

Belvilla by OYO is a leading brand of holiday homes belonging to OYO Vacation Homes. We are, one of the leading vacation rental companies in Europe, and we are active in all segments of our industry: from full service providers Belvilla, Dan Center and TUI Ferienhaus to the online marketplace Traum Ferienwohnungen. Our aim is to create happiness and bright unforgettable memories for our guests, homeowners and partners.

About the Role -

The Digital Relationship Manager (DRM) will act as the single point of contact (SPOC) for assigned homeowners, driving trust, transparency, and personalized engagement. Through regular performance reviews, proactive communication, and market insights, the DRM will ensure revenue growth, higher occupancy, churn prevention, and improved homeowner satisfaction.

This role is part of the Belgium Market Pilot to transition to a Relationship Manager-led service model.

Relationship Ownership:

• Serve as the dedicated SPOC for assigned homeowners via calls, emails, and in-person meetings.

Performance Reviews & Reporting:

• Conduct monthly scorecard reviews, sharing revenue performance, occupancy, SHN availability, and actionable recommendations.

Proactive Communication & Trust Building:

• Share market insights, pricing strategies, guest experience tips, and campaign updates in advance.
• Act as the first escalation point for homeowner concerns, ensuring quick decision-making on refunds, pricing, and margins within defined limits.

Engagement & Retention:

• Build long-term relationships through quarterly in-person meetings and proactive check-ins to prevent churn.

Opportunity Identification:

• Alert homeowners about upcoming demand spikes, events, or upgrades that can boost revenue.
• Share GBV YTD/monthly comparisons and encourage referrals for new homeowner acquisitions.

Local Expertise:

• Apply local market knowledge to advise on calendar availability, competitive positioning, and pricing.

Qualifications & Skills-

• Bachelor’s degree (Hospitality, Business, or related field preferred)
• 3–6 years’ experience in relationship/account management, hospitality operations, or customer success
• Strong interpersonal and communication skills (French/Dutch/English – depending on role allocation)
• Proven ability to manage high-value client portfolios and drive revenue outcomes
• Analytical mindset with ability to interpret data and prepare actionable scorecards
• Comfortable with field travel across Belgium for quarterly homeowner meetings
• Resilient under pressure with strong problem-solving skills
• Tech-savvy with CRM tools, Excel/Google Sheets, and reporting systems

Interested?

Are you the business savvy and sales-oriented professional who will help in establishing Belvilla by OYO as a key technology driven home network in the defined region, then please send your CV and motivation (in English).