Customer Success Specialist - Pharma & Healthcare

About us

Curewiki transforms the medical research landscape into a patient-centric ecosystem that fosters and empowers individuals to take control of their health. We aim to change patient participation in clinical research by providing information, opportunities, and support. As a result, patient participation is transformed into patient engagement.

At Curewiki, Customer Success is not a support function. It is a strategic role that sits at the intersection of healthcare knowledge, long-term partnerships, and patient impact. We work with pharma and healthcare organizations where context, regulation, and credibility matter. For this role,
hands-on experience in pharma and/or healthcare is essential
. If you have not worked in this environment before, this role will not be the right fit.

• Own and grow long‑term relationships with pharma and healthcare partners
• Act as a trusted point of contact who understands both commercial and healthcare realities
• Guide partners in using Curewiki in a way that is compliant, relevant, and valuable to patients
• Translate complex medical or healthcare‑related topics into clear, actionable insights
• Anticipate risks, challenges, and opportunities within regulated healthcare environments
• Work closely with Sales, Product, and Medical stakeholders to ensure partner success over time

This is not a high‑volume account role. It requires depth, judgment, and the ability to navigate healthcare‑specific constraints.

• Proven professional experience in pharma, life sciences, healthcare, or a closely related field
• Solid understanding of how pharma or healthcare organizations operate, including regulatory and compliance considerations
• Comfortable working with medical, regulatory, or market access stakeholders
• Strong communication skills in French and/or Spanish and English (other European languages are considered a strong plus.)

• Experience in Customer Success, Account Management, or Partnership roles
• Strong relationship‑building skills grounded in credibility and trust
• The ability to challenge partners when needed, not just support them
• A patient‑first mindset when making decisions

• We offer a fair gross salary and benefits in kind package
• Remote and asynchronous way of working so you have total control of your own work/life balance
• Quarterly get togethers to discuss strategy and boost team connectivity
• An environment where your wellbeing matters