Field Service Engineer

Field Service Engineer

Kraainem, Belgium | Remote

Responsibilities

The Field Service Engineer will impact sales of Perkin Elmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company. The Field Service Engineer will impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Working as a team to plan and execute work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance.

Main analytical product groups that will be supported are GC, LC, Mass Spectrometers and as well as associated analytical product lines, as required within region. Full product training will be given.

Candidates located around the Dutch/Belgian border will be ideally situated to support core customer clusters; however this role will be part of a team that covers all the Be Ne Lux  countries so travel across the region is to be expected.

Responsibilities:

• Performs field service and routine maintenance as required by using the available systems in conjunction with the Regional Group Leader, carrying out repairs, maintenance, installation and validation of instrumentation and their accessories.
• Provide onsite user training on defined product groups.
• At the request of the Service Manager, performs service on behalf of Perkin Elmer overseas offices, to the standard expected across Europe, and at sites of overseas customers.
• Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
• Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets.
• Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
• Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
• Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.
• May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

Basic Qualifications

• Diploma or equivalent in Electronic/Electrical Engineering, Science, or another suitable or compatible discipline
• Minimum 3 years experience in a related Field Service role, or similar field.
• Full clean driving License
• Proficient English required, good Dutch and/or French preferred

Preferred Characteristics

• Ability to communicate in a professional manner with customers and colleagues on all levels, providing service information, technical data and general help as necessary.
• Ability to communicate orally and in writing.
• Negotiating and influencing skills.
• Understanding of excellent Customer Service.

Please submit your application in English

Perkin Elmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Perkin Elmer is committed to a culturally diverse workforce.

Perkin Elmer is proud to be an equal opportunity workplace and is an affirmative action employer. Perkin Elmer does not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or any other characteristic protected by applicable law.

EEO information:
Please view the available EEO documents for more information. Perkin Elmer is an E-Verify Employer in the United States where applicable.