Customer Care Advisor

Protime
, proud member of the SD Worx group
, has become a successful European provider of HR software solutions and related services for Workforce management, Time & Attendance, Access and Planning. With its solutions and expertise, Protime helps companies deal with time in a more efficient and valuable way. We successfully implement our software at our national and international customers.

Make time valuable is our vision, and we make it happen everyday thanks to our 620 committed international employees.

You are interested in HR Technology and want to work for international customers? Then check out this vacancy as Customer Care Advisor at Protime!

You will be in direct contact with our customers and support them with all their questions about our software.

• You build knowledge and expertise across the different domains of our applications.

• You answer questions about using our Protime tools (by phone and by email).

• You advise customers on how to optimise their Protime environment (by phone and by email).

• You build an internal network and work closely with our internal customer experts (seeking advice, sharing leads, passing on information, clarifying the needs of your customer portfolio, etc.).

• You take ownership in your role, but of course, you’re never alone. You can always count on #professionalcamaraderie and #collaborationbydesign (two of our core values) with your team.

• You communicate professionally with customers over the phone and have the perseverance to look (even out of the box) for the right solution.

• You have an interest in software applications and the more technical side of HR. You have strong analytical skills.

• You are fluent and confident in English.

• You know how to take responsibility in your role. You enjoy autonomy, taking initiative, and working in a self-managing way.

• You like working in a growing company where you continuously challenge processes (and yourself) to keep improving.

Protime is on the rise, with a global mindset and big ambitions. You’ll be making an impact, constantly learning, and growing with us. We thrive in a fast-paced environment where decisions get made quickly and communication is refreshingly direct. Change? We love it! New ideas? Bring them on!

We’re all about leveling up—both in our work and in how we support each other. Team success and personal satisfaction go hand in hand here.

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits:
  Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.