Customer Services Manager
Job in
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listed on 2026-01-24
Listing for:
OMP Belgium
Full Time
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Job Description & How to Apply Below
Overview
As a Customer Services Manager,
you manage a group of consultants who are part of the global Customer Services team. You organize regular service meetings, maintain and improve service levels, and fine-tune OMP’s services offering, organization, and the way we work with customers.
- Designing and implementing help desk methods and procedures
. - Providing input for process improvements to the responsible managers.
- Managing team resources to ensure support availability within business hours and the agreed service levels.
- Determining and enabling support strategies and guidelines in line with overall customer services objectives.
- Analyzing statistics and compiling accurate reports on customer service KPIs.
- Building and maintaining a solid customer service collaboration with other OMP teams.
- Motivating team members to provide excellent support service to customers and improve the overall customer experience
- Recruiting, mentoring, and helping customer services consultants grow.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×