Dutch Speaking Customer Service Logistics & Courier - Greece

Dutch Speaking Customer Service for Logistics & Courier Company - Work In Greece

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Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for a Logistics & Courier Company based in Greece. This role is perfect for individuals who are passionate about logistics, efficiency, and providing excellent customer care. As a representative, you will assist customers with their inquiries while delivering exceptional service in Dutch.

• Manage customer inquiries related to logistics services, shipping details, and tracking information through phone, email, and live chat in Dutch
• Provide information on service options, delivery timelines, and pricing structures
• Assist customers with claims, issues, and resolutions related to shipments and deliveries
• Document all customer interactions accurately in our CRM system for tracking and follow-up purposes
• Collaborate with internal teams to ensure timely and accurate service delivery to customers
• Stay informed about logistics trends and company updates to provide relevant information to clients

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus
• Previous experience in customer service, preferably within the logistics or courier industry
• Strong communication skills with a customer‑focused approach
• Ability to effectively troubleshoot and resolve customer issues in a timely manner
• Excellent organizational skills and the ability to manage multiple tasks simultaneously
• Familiarity with CRM systems and logistics software is advantageous
• Willingness to work flexible hours, including evenings and weekends as necessary

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..

Entry level

Full‑time

Customer Service

IT Services and IT Consulting

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