Customer Success Manager; Jr

Tekst is on the lookout for an enthusiastic Customer Success Manager. At Tekst, our mission is to make AI work for the enterprise. As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they derive maximum value from our AI-powered automation platform while building strong, lasting relationships.

As part of the Customer Success team, you will work closely with our clients to drive adoption and satisfaction:

• Onboard new customers and guide them through their first 90 days, ensuring smooth implementation and early wins
• Build strong relationships with key stakeholders at assigned accounts, becoming their go-to resource for product questions and strategic guidance
• Monitor customer health metrics and proactively address potential concerns before they impact satisfaction
• Conduct regular check-ins and business reviews to understand evolving customer needs and identify expansion opportunities
• Collaborate with Product and Engineering teams to advocate for customer feature requests and communicate product updates
• Create and maintain customer success documentation, best practices, and training materials

• Attractive compensation and benefits
• Learning and development opportunities with mentorship from experienced CS leaders
• Fun team-building, social and sports activities
• Being surrounded by an all-star team with a unicorn dream

• 0-2 years of experience in customer success, account management, or related customer-facing roles in SaaS/technology
• Strong interpersonal and communication skills in English with a genuine passion for helping customers succeed
• Analytical mindset with the ability to interpret customer data and identify trends
• Proactive problem-solving approach and ability to handle multiple accounts simultaneously
• Eagerness to learn about AI and enterprise software solutions
• Bachelor's degree in Business, Communications, or related field