Customer Success Manager – Strategic Innovation

Your opportunity

As our Customer Success Manager
, you are the bridge between vision and reality. You don’t just sell services; you cultivate the long-term partnerships that allow breakthrough innovations to thrive. Within our Strategic Innovation (SI) boutique
, you will manage the commercial health and growth of our client portfolio, ensuring that global corporations and ambitious scale-ups derive maximum value from our unique services in piloting new value propositions, business acceleration and strategic innovation sourcing.

You will join a multidisciplinary team of "pioneers" where strategy meets hands‑on engineering.

Your role is to be a trusted advisor who understands the "art and science of innovation," helping our clients navigate the complex intersection of People, Technology, and Business.

As a Customer Success Manager in the Strategic Innovation business unit, you will have a multitude of challenging responsibilities:

• Identify and develop concrete opportunities to expand our footprint within existing client accounts across FMCG, Medical, Building & Construction and Industrial markets.
• Convince clients to continue their journey with Verhaert by composing the best‑fitting service and capability mix for their evolving innovation roadmap.
• Manage the full sales cycle for recurring business, from initial value proposition to closing commercial deals and project extensions.

• Become a trusted advisor by deeply understanding the R&D plans, expertise gaps, and digital transformation challenges of your clients.
• Offer value and insights related to innovation management, helping companies think and act like startups.
• Facilitate workshops and strategic alignment sessions to ensure our delivery teams and client stakeholders remain perfectly synced.

• Collaborate in multidisciplinary project teams to ensure the "Boots on the Ground" promise is delivered.
• Build trust and act as an ambassador for Verhaert’s broader ecosystem, including our technology transfer and incubation programs.
• Monitor client health and satisfaction
  , proactively solving bottlenecks before they impact the partnership.

• You hold a Master’s degree in Commercial Engineering, Economics, Product Development, or a related field.
• You have a first professional experience in a strategic consultancy, business development, or a customer success role within a high‑tech/innovation context.
• You have a proven track record (or high potential) in building relationships with business owners and product management leaders
  .

• Multidisciplinary Mindset: You possess a blend of business acumen and technical affinity—you can talk "business viability" as easily as "technology management."
• Entrepreneurial & Pragmatic: You avoid "white collar" consulting clichés; you are a hands‑on problem solver who prefers action over long slide decks.
• Communication Powerhouse: You love giving inspiring presentations and possess excellent listening and synthesizing skills.
• Languages: Fluency in English and Dutch is an absolute must. Knowledge of French or German is a significant advantage.

• We are not a typical consultancy. We don’t just advise—we design, test, build, and implement new products, services and business models.
• A "Boots on the Ground" Culture. You will work in an environment centered around breakthrough innovation, where your pragmatic ideas turn into physical and digital products.
• Global Impact. Join a team active across the EU, helping large organizations accelerate innovation and unlock new growth.
• Continuous Growth. You will have a front‑row seat to the future of technology, supported by internal training.

• A dynamic, creative, and entrepreneurial culture that values autonomy and collaboration.
• No more days packed with the same routine. Every client challenge is a new puzzle to solve.
• Attractive salary package with comprehensive benefits.
• A chance to build your innovation career in a powerhouse where strategy meets design meets engineering.

• You are an EU Citizen, living in Belgium
  .
• You are looking for a permanent contract
  . (No freelancers or 3rd party consultants will be taken into account).

to become part of our Strategic Innovation boutique and help shape what’s next.