Frog - Senior Strategist & CX Consultant

Have you heard the call to bring bold ideas to live, to Make Your Mark? We’ve heard it too.
Join frog, part of Capgemini Invent, and become part of a global network of visionary dreamers and doers who build world-class experiences, launch disruptive ideas, (re) invent businesses, and transform the world.

frog is the reinvention and experience partner that challenges the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design, and data to (re)--invent businesses, drive growth, and orchestrate customer-centric transformation. Together, we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and the planet.

To support the accelerated growth of our Brussels studio, we are currently recruiting Senior Strategists & CX consultants
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As a Strategist or CX consultant at frog, you will collaborate with researchers, technologists, designers, and program managers on various projects. You will face a range of tasks depending on projects, be prepared to:

• Drive projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
• Design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
• Translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
• Facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
• Drive improvements in Marketing & Sales organization models, process improvement, or organization activation
• Evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
• Create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
• Contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
• Be part of the pond and collaborate closely with your Capgemini colleagues

• A master’s degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.; preferably with a focus on Innovation and Entrepreneurship. An MBA (with a focus on Innovation Management) or additional master’s degree is a plus
• 2+ years of project experience (Senior) in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
• From a senior we expect strong core consulting skills
  :
  Quantitative & qualitative research, workshop facilitation, storytelling, advanced presentation design, inductive/deductive reasoning, stakeholder management, data analysis, process design, and design thinking (journey mapping, ideation, validation, innovation sprints …)
• You can express yourself fluently, both written and oral, in Dutch and/or French. Full professional working proficiency of English is required
• Mastery of PowerPoint, Excel, and new forms of delivery. Experience in Figma, Adobe CC, and no-code prototyping tools is a plus

Mindset & Personal

Skills:

• Bold attitude, restless curiosity, constantly challenging the status-quo, and fascinated with the changing world
• Real start-up mindset and doer mentality, being hard working with a strong drive and hunger for success and excellence
• Obsessed with improvement, reinvention, and the power of innovation, brand & experience
• Future thinker and visionary, constantly staying ahead of the curve and inspiring those around you
• Passion for collaborating with cross-disciplinary teams of developers, designers, technologists, consultants and other innovators
• Strong customer-centric and empathic reflex
• Creative…