Billing & Collection Specialist

Who we are?

Silverfin is a cutting‑edge cloud software solution built by accountants, for accountants.

Founded in 2013, Silverfin was created to solve the frustrations of manual, error‑prone processes in analysing financial data and compliance. From day one, we’ve been a cloud‑first platform with an open API architecture, leveraging structured data to transform how accountants work.

Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance.

In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry.

Today, Silverfin is trusted by over 1,000+ firms across 19 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore.

Headquartered in Ghent, with offices in London, Luxembourg, Gouda (NL), and a second office in South of Belgium (Mont‑Saint‑Guibert), we’re a team of over 200 people – including a diverse remote engineering team working across multiple time zones – all working together to drive innovation in accounting.

How would you support our success?

As a Billing and Collections Specialist at Silverfin, you will play a vital role in ensuring the smooth and efficient operation of our order‑to‑cash process. With your client‑focused approach, you will be the financial point‑of‑contact for both our external clients and internal stakeholders, managing the accounts receivable process from end to end. This includes accurately issuing invoices, following up on outstanding payments, and reconciling accounts.

You are the operational backbone of the entire revenue cycle, ensuring timely and accurate cash flow while maintaining high customer satisfaction. This is a unique opportunity to join a dynamic and innovative team, working with cutting‑edge technology to drive success in a fast‑paced environment.

You will work within the Finance cluster of the Biz Ops team and report to the Revenue Controller, where you will operate in a close “player‑coach” relationship. This means you will not only execute core daily tasks but also actively benefit from the Revenue Controller’s expertise and coaching to continuously refine and improve your processes and skills.

• Primary Financial Contact: You will be the primary point of contact for both external clients and internal stakeholders, such as sales representatives, business unit managers, and customer success managers.
• Contractual Communication
  :
  You will be responsible for communication linked to orders, invoices, contracts, and usage, ensuring clarity and professionalism in all interactions.
• Dispute Resolution
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  Manage, track, and resolve billing disputes and customer queries promptly and professionally, acting as the primary point of contact for external billing‑related questions.

• Accurate Invoice Posting
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  Own the end‑to‑end billing cycle. This includes accurately checking and posting sales invoices triggered by our automated subscription engine, and manually processing credit notes, adjustments, and one‑off professional services invoices.
• Data Integrity
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  Ensure the smooth flow of data from the CRM (Salesforce) and CPQ tools into the financial and billing systems, actively working with Rev Ops/Sales to maintain clean and current customer billing information.
• Process Execution
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  Execute the full invoicing cycle across all regions and product lines, ensuring accuracy and adherence to specific contractual terms and local tax/compliance requirements.

• Revenue Recognition Understanding
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  Demonstrate a foundational understanding of the principles governing revenue recognition, particularly for subscription‑based revenue (ARR) as per relevant accounting standards (BEGAAP).
• Deferred Revenue Proactiveness
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  Actively manage and monitor the deferred revenue balances associated with pre‑paid…