Customer Service Professional

Location: Bierges

Are you driven and dedicated to delivering a high level of service? Are you customer-oriented and work in a thorough as well as structured manner? Then join us as Customer Service Professional at VELUX Commercial in Wavre, Belgium.
VELUX Commercial is a new division in the VELUX Group established in 2019 and comprises the former JET, Vitral and VELUX Modular Skylights organisations. Today, VELUX Commercial operates as one company with more than 1100 people in 13 countries and offers to support building professionals throughout the entire process from specification to delivery and maintenance of daylight and ventilation solutions for industrial, commercial and public buildings.
We are a fast-growing division with an informal tone, entrepreneurial spirit and a short route from idea to execution. This position is an excellent opportunity for anyone wanting to join a company with plenty of room to make a real impact and to grow personally and professionally.

As a Customer Service Professional, you will join our ambitious and dedicated Sales Operations Team. Together with your colleagues you will be responsible for devising and developing offers which will lead to sustainable daylight and ventilation solutions for our customers. In this role, you will report to the Sales Operations Manager for Belgium, and you will be based at our office in Wavre.
Your primary tasks include:
Advising (potential) customers about our product range and ensure that these customers are provided the right product solution and associated technical information
Devising and developing offers
Handling orders that come in through the dealers – you will guide the process from order to delivery

You work effectively both on your own and with colleagues to achieve company targets and goals. You see opportunities and solutions where others may see problems. You are change-oriented and see the benefit in doing things differently to achieve goals.
In addition, we expect that you:
Have a bachelor's degree and at least two years of experience in a Back Office role
Are customer- and result-oriented – you build and maintain long-term partnerships
You are accurate and you work in a structured manner
Have the ability to work with predefined objectives and measures ensuring accountability and meeting goals
Are familiar with Microsoft Office and have experience with CRM systems
Are bilingual French and Dutch and you master the English language
Have an affinity for technical products, a technical bachelor's degree is a pre

As VELUX Commercial is growing and going places, so will you. We invite you to grow in our strong learning culture, where our ambitions will become your challenges. We strongly believe in empowering our people and we support this with a wide scope of action and continuous employee development.
At VELUX Commercial, you can have a challenging and exciting job while making use of flexible work arrangements. We work as a team with a flat hierarchy to achieve our ambitious goals. Mutual respect, social responsibility and customer centricity are just some of our essential values.
As Customer Service Professional, you are offered a competitive salary, a performance-related bonus, a company pension scheme and a generous annual leave entitlement. You will also get a company laptop and mobile phone.

Exceeding Targets, CRM systems, Business Goals, Sales Operations, Customer Service, Sales reports, Result Oriented, Ambition, Order Processing, Support Work, Delivery, Range Of Products, Exceeding Targets, Ambition, Technical Product, Bilingual, Customer Solutions, Back Office, Accountability, Customer Oriented, MS Office Suite, Scheme, Work Productively, Manners