Warehouse Supervisor

Warehouse & Trade Counter Supervisor

Are you a motivated warehouse professional who enjoys a fast-paced environment, taking ownership of operations, and interacting with customers? We are looking for a Warehouse & Trade Counter Supervisor to join our clients team and play a key role in both warehouse management and trade counter operations.

This role isn't just about managing stock - it's about delivering an exceptional customer experience at the trade counter while ensuring the smooth running of warehouse operations. You'll be responsible for goods in, dispatch, stock control, and supporting customer-facing operations to drive sales and maintain our reputation for excellent service.

Duncrue, Belfast

Permanent

£36,000 per annum

Monday to Friday 8am to 5:30pm

• Onsite car parking
• Pension scheme
• 28 days holiday
• Health scheme

We're looking for someone who thrives on leading a team, managing multiple priorities, and delivering customer service excellence
. Your experience at the trade counter will be vital, helping to guide and support customers, process orders efficiently, and provide knowledgeable advice.

• Receive, inspect, and manage goods coming into the warehouse, ensuring accuracy and stock integrity
• Accurately pick, pack, and prepare orders for dispatch to customers
• Lead and manage the trade counter, providing a professional, knowledgeable, and customer-focused service
• Assist customers with enquiries, order processing, and product selection at the trade counter
• Support deliveries and collections, ensuring all stock is transported safely and efficiently
• Maintain warehouse organisation, keeping stock accessible and the workspace safe and tidy
• Oversee stock control processes, including recording, tracking, and reconciling inventory
• Complete administrative duties linked to delivery notes, stock procedures, and reporting
• Ensure all Health & Safety policies and procedures are adhered to, maintaining a secure and hazard-free workplace
• Train, motivate, and support warehouse and trade counter staff to maintain high standards and efficient operations
• Contribute to continuous improvement initiatives across warehouse and customer service processes

• Previous experience in a trade counter or customer-facing role, ideally within a warehouse or distribution environment
• Clean driving licence
• Counterbalance forklift licence
• Proven experience supervising a busy warehouse operation
• Proficiency in MS Office (Word, Excel, Outlook)
• Strong interpersonal skills with the ability to communicate effectively across all levels
• People management experience, including coaching, motivating, and developing team members

If you are ready to step into a role where you can lead a team, make a real impact on customer service, and develop your career
, we'd love to hear from you.