Advice Service Lead

As Advice Service Lead (HOME Project), you will play a central role in developing and delivering innovative, bespoke housing advice services for communities whose needs are not always met by traditional provision. Reporting to the Head of Services, you will lead the service using an agile, responsive approach, ensuring it evolves through learning and operational insight. Working closely with participation colleagues, you will integrate high-quality advice, lived-experience participation, and strategic service development into a cohesive model.

A key focus will be embedding peer advice and ensuring services are designed and delivered with, not for, the communities we support.

• Ensuring the delivery of quality advice services in agile ways, to those who need them most.
• Developing relationships with external stakeholders to deliver off-site advice clinics and with internal stakeholders to ensure appropriate referrals into Housing Rights’ services.
• Developing the project in consultation with Housing Rights senior team and in partnership with the participation team
• Supporting the development of the peer advice model within affected communities through training, support, and line management.
• Supporting project learning and funder reporting through the collection of data in agreed formats.

• Good standard of educational attainment (including 5 GCSEs grades A to C or equivalent) or similar demonstrated level of ability.
• Accredited qualification in housing, law or other social welfare area
• knowledge of housing legislation, policy and practice in Northern Ireland.
• At least two years full-time, or equivalent part-time, experience working in an advice or development capacity with communities most vulnerable to social injustice.
• At least 12 months full time (or equivalent part time) experience providing advocacy and representation, in the context of handling a challenging caseload, i.e. beyond advice only, signposting, referrals,
• At least two years full-time, or equivalent part-time, experience in supporting people directly affected by an issue (peers / experts by experience) in a programme or service.
• Experience of working and developing good relationships with senior managers, boards / committees.
• Experience of working in an advice or development capacity with communities experiencing poor housing and homelessness.
• knowledge of participatory approaches to service development.

Vacancy  Job  Job Sector Housing and Property Management,Business, Policy and Projects Area Belfast Location Belfast Salary £37,694-£38,990 per annum. No. vacancies 1 Contract Type Temporary Weekly hours 37 Published date 27/02/2026 Closing date 16/03/2026 Worktime 9am-5pm, Monday to Friday.