Furniture Technician

Overview

Service Technician - Belfast - £31,000 + Bonus + Excellent Benefits

Take your career to the next level with a market leading consumer brand at their Belfast operation. This is a customer facing, hands-on Service Technician role where quality, pride in workmanship and first class service really matter. You will be trusted to represent the brand in customers' homes, carrying out professional repairs and leaving every customer confident they made the right choice.

• Carrying out furniture repairs, adjustments and maintenance in customer homes, retail sites and distribution centres
• Repairing and replacing coverings and internal components including fabric, leather, foam, frames, springs and mechanisms
• Inspecting furniture to identify damage or defects and determining the most effective repair method
• Communicating clearly with customers, explaining work carried out in a simple and reassuring way
• Completing accurate job records including repairs completed, parts used and feedback
• Working closely with customer care, retail and quality teams to deliver a seamless experience
• Educating customers on furniture care to maximise longevity and appearance
• Ensuring all work is completed safely and in line with company processes

• Experience in upholstery, furniture repair, joinery, fitting, automotive trim or a similar hands-on trade
• Confidence working in customer homes and representing a brand professionally
• Practical skills using tools such as staplers, cutters, sewing equipment and hand tools
• Ability to diagnose faults, damage or wear and decide on the best repair solution
• A strong eye for detail and commitment to high quality standards
• Physically able to lift and manoeuvre furniture safely
• Full UK driving licence

• Competitive basic salary with company bonus
• Strong long-term career development and training opportunities
• Generous staff discount and friends and family discount scheme
• Access to high street and lifestyle discounts
• Mental, physical and financial wellbeing support
• Enhanced family leave benefits
• Health and wellbeing schemes including private health checks
• Life assurance and income protection
• Holiday buy back scheme
• Cycle to work scheme, share schemes and paid volunteer days

• 1 to 3 years experience in upholstery or furniture repair
• Background in automotive trim, upholstery, joinery or soft furnishings
• Experience working in a field based or mobile service role

Our client is a well established, household name consumer brand known for quality, customer experience and investing in their people. They pride themselves on creating an inclusive, supportive culture where individuals are trusted, developed and given room to grow. This is a business that values craftsmanship, customer care and doing things properly.

If you are hands-on, customer focused and take pride in delivering quality work, this is an excellent opportunity to secure a stable, long-term role with a brand that genuinely looks after its people.