Sales Office Assistant

The Company

Sikla, founded in 1967 in Germany and Austria, has operated in the UK since 2003 with offices in Milton Keynes and Belfast. We provide innovative solutions for steel framing and pipe supports, supporting projects from design to the delivery of prefabricated frames. Our expertise spans diverse sectors, including Power, Oil & Gas, Data Centres, Pharmaceutical, and Building Services. As a family‑owned business with over 800 employees, we value innovation, respect, and collaboration, fostering a supportive environment that promotes individual growth and development.

As part of the Customer Service Team, you will provide customer service duties and administrative support to the Supply Chain operations (Belfast and Milton Keynes). Your responsibilities include maintaining accurate documentation, communicating proactively with stakeholders, and delivering excellent customer service.

• Handle customer enquiries via phone and email in a professional, solution‑focused manner.
• Check stock levels and reply to customer queries.
• Keep customers informed about order status.
• Prepare and process quotations, orders, and delivery documentation using ERP and CRM systems.
• Process daily and monthly sales invoices.
• Liaise with field sales, warehouse, and technical teams to coordinate customer requirements.
• Maintain accurate records of sales documents.
• Assist with onboarding new clients by liaising with the Field and Accounts team and opening new customer profiles on the ERP system.
• Perform general office duties and ad‑hoc tasks.
• Support the Office Manager with regular reports and other admin tasks.
• Provide general support to visitors and guests.

• Minimum 2 years of proven experience in sales and customer service, preference for B2B or industrial background.
• Proficient in using ERP software and MS Office applications.
• Strong communication and interpersonal skills.
• Excellent priority management skills.
• Self‑motivated and highly proactive.
• Ability to work collaboratively with a sales team and other departments.
• Strong attention to detail and organisational skills.
• Ability to work independently under pressure and to tight time scales.
• Flexibility, multitasking and willingness to learn.
• Available for occasional on‑site training in Milton Keynes.
• Previous background with purchasing duties might be valued.

• Working hours:
  
  7.45 AM – 4.45 PM (Mon‑Thu) | 7.45 AM – 2.45 PM (Fri)
• 25 days annual leave (+ bank holidays)
• On‑site free refreshments and regular staff lunches.
• Possibility of enrolling with Private Healthcare & Local Gym Membership.
• A friendly, diverse and supportive working environment.

At Sikla we believe in career plans based on long‑term strategy, built on teamwork, growth and development. You will always be encouraged to bring your ideas to the table and develop your skillset toward real career opportunities within the company.

• Entry level

• Full‑time

• Administrative

• Construction

If you are interested in this position, please submit your application for consideration. We look forward to hearing from you! You will find more information about Sikla and its Team on our website and Linked In page.