Shift Lead - Food - Aldergrove Simply Food

All the details

Week 1
Tuesday: 15:00-23:00

Thursday: 15:00-23:00

Friday: 15:00-23:00

Saturday: 15:00-23:00

Week 2
Sunday: 13:00-21:00

Tuesday: 15:00-23:00

Thursday: 15:00-23:00

Friday: 15:00-23:00

Under 18 disclaimer This job role involves working late nights and this means we can t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Join M&S as a Customer Shift Lead in our Food section, where you ll become be at the frontline of the UK s fastest growing retailer. We re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we re driving.

We re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You ll be a resilient and committed brand ambassador who s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you ll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don t wait. You ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You ll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there s huge opportunity.
Are you ready for it? Take Your Marks and apply today.

• Duty Manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Leads colleagues in delivery of task prioritising customer first
• Plans, allocates and follows through on delivery of task to a consistent standard across the store
• Drives on the job productivity
• Supports colleagues through coaching and feedback
• Uses MI to take action to drive performance
• Helps maintain a safe and legal environment for colleagues and customers
• Supports the delivery of an inspirational,improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Supports the delivery of plan A
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedback to
  
  BIG to improve colleague experience
• Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities andtakes action
• Role models new ways of working through the use ofdigital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches,eventsand campaigns

Key Capabilities

• Understands how M&S operates,it'sstrategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, askingquestionsand giving feedback to encourage reflection and different thinking
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• In control of their own reactions and considers how to share their…