Customer Service Advisor- Trade Counter

CUSTOMER SERVICE ADVISOR - TRADE COUNTER BASED: GLARRYFORD CLOSING DATE: 3RD FEBRUARY 2026 JP Corry, BITCs Responsible Company of the Year (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of Decency, Passion and Pride we provide excellent career opportunities in a challenging and rewarding environment.

Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us. WHY WORK AT JP CORRY:
Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare Bonus scheme opportunity for annual bonus Access to Women In Business Membership Volunteering & fundraising opportunities High 5 staff reward & recognition scheme WHAT IS

THE ROLE ? As an enthusiastic and customer-focused Trade Centre Assistant, youll be at the heart of day-to-day operations helping customers in person, by phone, and by email, ensuring they get the products and service they need to get the job done. Youll also support stock management, order processing, and general branch operations to keep everything running smoothly. As a Trade Centre Assistant, youll play a vital role in delivering on our promise to customers and keeping the branch running effectively.

Youll be part of a supportive, values-led business with a clear purpose of Building our future, through helping others build theirs. Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs! WHAT WILL I BE DOING? Welcome and assist customers, providing product advice and friendly, professional service.

Process transactions and orders accurately and efficiently. Assemble and manage customer orders and deliveries, ensuring stock accuracy. Support stock management, replenishment, and housekeeping to keep the trade centre well presented. Proactively work towards branch sales and performance targets. Contribute to a safe working environment by following H&S procedures. Collaborate with colleagues to ensure excellent customer service and smooth branch operations.

WHAT DO WE NEED FROM YOU? A customer-first mindset with great communication skills. A team player who takes pride in delivering excellent service. Organised, reliable, and proactive in handling tasks. Willingness to learn and engage in personal development. Proficient in the use of IT namely in trading systems and Microsoft packages. Commitment to our values of Decency, Passion, and Pride.

In the circumstance where we receive a high number of applications, we reserve the right to apply the following enhanced criteria to facilitate shortlisting:
Have worked in a similar role/environment JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER

Skills:

Customer Service Trade Counter Customer Care