Retail & Admissions Supervisor HMS

Retail & Admissions Supervisor HMS Belfast Role responsibilities

• Supporting the Retail and Admissions Manager and Deputy Manager in all aspects of the day‑to‑day running of the operation at HMS Belfast.
• Welcoming visitors to the museum, providing them with detailed information and consistently delivering the highest standards of customer service.
• Achieving sales targets – approaching visitors and actively selling a wide range of products.
• Ensuring every retail and admissions assistant delivers exceptional customer service and hits team and individual Key Performance Indicators (KPIs).

• A passion for customer service and helping others.
• Financial, market and product awareness.
• Leadership and teamwork skills encouraging all team members to work collaboratively.
• Good application of judgement and initiative to deal with queries and problems.

• Educated to GCSE Level (A–C grade).
• Proven experience of working in a ticketing environment in a busy tourist attraction/museum/gallery.
• Proven experience of working in a retail environment in a busy tourist attraction/museum/gallery.
• Experience of staff management for mid to large level teams.
• Confidence and ability to proactively sell in very busy environments and exceed targets.

• Proficient user of EPOS and IT, particularly Microsoft Word and Excel.
• Good visual merchandising skills and excellent product knowledge.
• An interest in the history of Twentieth Century conflict.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description.

If you enjoy customer service and have an interest in retail environments and tourist attractions, we'd love to hear from you.

National Museum Directors' Council, National Museums Liverpool, World Museum, William Brown Street, Liverpool, L3 8EN