Colleague Express
Listed on 2026-01-01
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Tesco Colleague - Belfast Holywood Express
Tesco Holywood, Northern Ireland, United Kingdom
Our Tesco Colleague rate of pay starts from £12.45 an hour. Additional payments may also apply depending on location and skills.
It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but you can work fewer hours (to a minimum of 12). We support flexibility and would still love to hear from you.
We will schedule your contracted hours within the availability windows below and give you three weeks’ notice of your shifts.
Availability Window- Sun: 17:00 – 22:15
- Mon: 17:00 – 22:15
- Sat: 15:45 – 22:15
Customers are at the heart of everything we do.
It takes lots of different people to run a store. This is a job for doers, with plenty of variety and everyday challenges.
Responsibilities- Know your customers and serve them with passion and pride. Give great natural service.
- Be passionate and knowledgeable about the products and services. Know the store.
- Work across the store in service, picking and replenishment areas.
- Apply the training you have received to work safely and efficiently.
- Make decisions that are right for customers.
- Take part in seasonal, community and charity events.
- Understand the store’s performance and collaborate to drive service and sales.
- Handle products with care to maintain quality.
- Live our values and make everyone feel welcome.
- Accept deliveries into the store when required.
- Passion for delivering great service.
- Ability to build rapport with customers.
- Initiative to make decisions for customers.
- Teamwork and open communication.
- Build relationships with colleagues and celebrate success.
- Arrive on time, well presented, and ready to be a brand ambassador.
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Flexible working from day one.
- Get 10% off and 15% at pay day weekends.
- Access to free wellbeing services.
- Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%.
- Choose benefits to suit you: discounts, shares, cycle‑to‑work schemes.
- Uniform provided with supportive policies.
- Access to colleague networks.
- Read more about benefits on our site.
Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’.
Diversity, equity and inclusion mean that everyone is welcome and can be themselves at work.
We support flexible working and are proud to be accredited Disability Confidential Leader. For accessibility support details, .
EligibilityOnly applicants over 18 may apply. Eligible to work before 6:15 am or after 9:45 pm, or in specific roles (warehouse, beer/wine/spirits, counters, bakery, driving) must be over 18.
For more information about us, please visit
Seniority LevelNot Applicable
Employment TypeFull‑time
Job FunctionOther
IndustriesRetail
ReferralsReferrals increase your chances of interviewing at Tesco by 2x.
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