Boots Aveda Counter Manager

Boots Aveda Belfast 30 hours Counter Manager

Join to apply for the Boots Aveda Belfast 30 hours Counter Manager role at The Estée Lauder Companies Inc.

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Location:

Belfast, Northern Ireland, United Kingdom

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share by consistently remaining consumer-focused.

They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times.
• Maximising sales through selling, providing excellent service and maintaining retail standards.
• Contributing to efficiencies through adherence to store/Brand/Company procedures and guidelines.
• Understanding daily/weekly targets.
• Ensuring personal awareness of all additional sales avenues, e.g., eventing, omni and digital channels.
• Keeping up to date with competitor activities and missed opportunities.
• Effectively using social media to drive the business, protect and enhance the Brand image.
• Delivering the Brand Strategy, ensuring the delivery of an effective local plan.
• Planning and implementing local marketing & events initiatives aligned to retailer activity.
• Delivering excellence in service execution by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
• Being an ambassador for the Brand – leading the way to ensure Brand values are represented and brought to life.
• Ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, involving the Area Manager when appropriate.
• Using digital tools to keep knowledge up-to-date.
• Delivering a consumer recruitment and retention strategy to grow a loyal consumer base.
• Developing up-to-date product knowledge to ensure an industry-leading experience and that the product meets the consumer’s needs.
• Planning to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
• Reviewing retail standards on a daily basis to maintain required levels.
• Ensuring deliveries, stock movements and associated administration are completed within agreed Company time frames.
• Ensuring all auditable processes and administration are actioned to Company guidelines and corrective actions are taken where necessary.
• Ensuring all information requests are fulfilled accurately within deadlines.
• Minimising stock loss by adhering to all Company Security Policies and Procedures.
• Creating and maintaining a safe working environment for consumers, ensuring compliance with Company and retailer policies.
• Ensuring health & safety responsibilities and all operational areas achieve a minimum overall grading of ‘Acceptable’ during audits.

• Managing daily replenishment, taking appropriate action when necessary.
• Maximising sales performance by utilising all commercial reports before making commercial decisions.
• Planning and delivering the visual merchandising layout, ensuring it meets guidelines and timelines.
• Identifying stock package issues and taking corrective action, informing the Area Manager when out of direct control.
• Effectively managing all promotions and discounts, ensuring they are actioned in line with Company guidelines.
• Identifying trends and making suggestions to enhance product performance.

• Experience in a fast‑paced retail and/or consumer‑facing environment.
• Ability to drive self‑development.
• Commercial understanding and awareness of industry.
• Effective communication, organisation and prioritisation skills.

• Not Applicable

• Full‑time

• Sales and Business Development
• Personal Care Product Manufacturing

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