Supervisor, Retail, Retail & Store Manager

Space NK Belfast, Northern Ireland, United Kingdom

The Supervisor (37.5 hours) role at Space NK.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, Space NK is the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, we have built a flourishing community. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment and enjoy our brands.

The Supervisor’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high-performing team.

• Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Strong communication skills
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships
• Able to manage change
• Flexible to meet rapidly changing priorities and deadlines
• Able to delegate tasks and follow up effectively to ensure completion

• Supporting the team to ensure a ‘customer first’ experience is delivered consistently
• Exceeding sales targets and the company acquisition target for N.dulge
• Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Communicating clearly and concisely with all internal and external business partners to drive business opportunities
• Actively identifying innovative opportunities to maximise the business
• Confidently analysing all available business reports to review weekly, monthly and yearly performance
• Supporting the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
• Creating an inclusive, welcoming and approachable environment for employees to thrive in
• Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
• Coaching and developing the team to achieve their full potential
• Ensuring the store is maintained in line with Company policies and procedures

Space NK is an equal opportunities employer. Only successful candidates will be contacted. All applicants must have the right to live and work in the UK.

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. Our current system does not use an automated filtering system. Applications will be kept on file for 12 months and may be used to assess suitability for similar positions.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Other
Industries:
Personal Care Product Manufacturing