Retail Customer Service Assistant

THE EMPLOYER IS: MURPHY & BAILEY LTD. Murphy & Bailey, Belfast’s first dog‑friendly coffee and pet shop, is seeking a Retail Customer Service Assistant. We serve coffee and snacks in a dog‑friendly environment with a small outdoor seating area, and sell upscale pet products and pet‑themed gifts. You will be an integral part of the team serving customers and meeting dogs on a daily basis.

• Ensure that the store is ready to open including setting up systems, coffee machine, cleaning and stocking products, preparing orders for post / delivery.
• Unpacking deliveries, pricing and transferring stock onto the website as they arrive.
• Keeping the store smelling and looking fresh, may even include mopping up after the odd puppy pee!
• Keep the counters, kitchen and fridges etc. clean and presentable at all times, this will include cleaning the coffee machine / grinder at end of the working day.
• Maintaining social media (Insta stories / Facebook posts) which references customers and dogs. Creating content on new or recently restocked products in store.
• Be attentive to all aspects of the customer and dog’s experience as needed to ensure excellence.
• Ensure the planning and execution of established safety, security and quality standards, policies and procedures.

• 1 plus years experience a retail or customer facing environment and/or barista experience.
• Proven success in a fast‑paced work environment, ability to multitask and thrive in an open environment.
• Strong verbal and written communication skills.
• You must be a dog lover who is excited to work in a dog‑friendly environment.
• An interest and / or experience in social media platforms, creating content and willingness to participate in the same.
• Passion for cleanliness and a strong sense of customer service.
• A genuine and upbeat personality‑we serve our coffee and greet each dog with a smile!
• Self‑motivated, proactive, and organised, you should be able to prioritise and be adept at working independently as well as in a team.
• Flexible schedule, collaborative spirit, and willingness to pitch in on a wide variety of tasks with a no job too big or small attitude.

The Employer is: MURPHY & BAILEY LTD. Job Start Opportunity - Working Hours Information - Standard

Hours:

up to 25 hours per week. Flexible/Reduced

Hours:

May be available upon approval by a Work Coach. Additional

Hours:

The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

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