Business Control Manager

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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

We use a multi‑faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). The position ensures adherence to enterprise‑wide standards by executing LOB or ECF processes and tools. Key expectations include implementing quality assurance and quality control processes through ongoing monitoring and testing of controls, identifying issues and recommending improvements, and developing action plans with defined milestones.

• Manage the performance and productivity of In‑Line Quality Assurance (ILQA) team members conducting or coordinating Quality Assurance reviews.
• Ensure timely execution of Quality Assurance activities, including control execution, case assignment, and results reporting.
• Support initiatives aimed at enhancing the success of the Quality Assurance program.
• Provide support during Regulatory Exams, Internal Audits, and other Monitoring & Inspection reviews.
• Capture and analyse data relevant to inspection metrics to support governance activities and dashboard reporting.
• Conduct regular routines with key stakeholders across Global Banking & Global Markets (GBGM) AML Operations, Global Financial Crimes, Risk, and Technology.
• Demonstrate strong collaboration, influencing, and relationship management skills.
• Coordinate and partner with GAOO support teams and stakeholders to ensure end‑to‑end process engagement and timely implementation of changes.
• Review and govern proposed changes to operational procedures and processes through established governance forums.

• Proven experience in Quality Control/Assurance Testing, Risk Control Self‑Assessment (RCSA), internal audit, risk management, compliance, or similar business control roles.
• Robust and proven experience in leading highly productive teams in fast‑paced environments.
• Diverse experience across multiple lines of business and functions.

• Strong research and analytical capabilities with ability to prioritise effectively.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.
• Familiarity with AML regulations and processes (preferred).

• Excellent written and verbal communication skills, including ability to tailor messaging for senior management.
• Strong presentation skills to deliver clear, concise, and influential recommendations.
• Ability to interact with all organisational levels and prepare executive‑level reporting.

• Critical thinking and problem‑solving skills for escalations.
• Robust organisational skills and attention to detail.
• Ability to work independently with minimal guidance and influence stakeholders.

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up…