MGMT Service Manager, Thompson House

Job Title: Service Manager
Salary Scale: H1 - H7 (£53,000 - £56,000 per annum)
Hours of Work: 40 per week worked flexibly, including evening and weekend working
Responsible to: Regional Care Manager MAIN FUNCTION OF JOB

To be responsible, through management and staff leadership, for promoting and ensuring the highest standards of care, in compliance with statutory requirements, to meet the physical, social, emotional and spiritual needs of the residents within the Christian ethos of the Presbyterian Church in Ireland.
To ensure the Service is run efficiently and effectively whilst safeguarding service users.

The Council for Social Witness is part of the work and witness of the Presbyterian Church in Ireland and its aim is to provide care for people in a specifically Christian ethos and environment, placing great emphasis on offering spiritual support and encouragement to residents, as well as physical care.
Thompson House is a Probation Approved Project providing rehabilitation for 19 male offenders and ex‑offenders.
It is one of the aims of the Project to create an environment with a Christian ethos in which residents can be encouraged towards a Christian way of life. However, the Project is open to men of any religion or of none.

• To ensure that staff meet all legislative requirements.
• To lead, embed and promote Trauma Informed Practice within the service.
• To ensure that all correct documents are present in files e.g. referral forms, licence conditions, risk assessments, support plans etc.
• To ensure positive outcomes for the residents through innovative and collaborative service development.
• To ensure that staff are meeting best practice requirements in the assessment and management of risks presented by the residents.
• To attend weekly hostel panel meetings with PBNI and other Probation Approved Premises managers to assess weekly referrals.
• Oversee robust risk assessment and risk management processes.
• Collaboration with statutory partners including PBNI, NIHE and Prison Service NI.
• Ensure appropriate and timely responses to incident and safeguarding concerns.
• Ensure residents receive structured support focused on risk reduction, rehabilitation as well as reintegration into the community i.e. health and housing.
• Embed a holistic and inclusive culture throughout the Service to all key internal and external stakeholders.
• To lead and oversee the robust security infrastructure of an Approved Premises, ensuring that high levels of H&S and security provisions are implemented and maintained throughout.

• To manage the Service within approved budgets and contribute to the budget setting process, in conjunction with the Finance Manager and Regional Manager.
• To maintain accurate financial records, including records of petty cash and residents service charge.
• To prepare reports for relevant committees.
• To liaise with Radius Housing regarding maintenance and tenancy issues as required.
• To ensure quality audits are carried out regularly in line with PCI policy.
• To ensure resident files are maintained appropriately.
• To complete relevant notifications to statutory bodies and funders.

• To be responsible for staff management practices within the service and for the supervision of staff when on duty.
• To participate in the recruitment and selection of staff in accordance with PCI policy and procedures.
• To exercise the designated responsibilities of a Service Manager within the Staff Disciplinary, Grievance and other Staff procedures i.e. staff sickness/absence/complaints procedures.
• To manage staff hours to meet occupancy levels and dependency needs of residents as required.
• Prepare staff rosters and carry out other admin duties such as timesheets, records and preparations of reports as necessary.
• To be responsible for providing a comprehensive induction for all staff, including providing staff with the knowledge to understand the choices, preferences, and the needs of those they support to enable them to deliver consistent and safe support.
• Identify ongoing staff training and development needs in conjunction with Training Manager whilst…