BBBHTeam Manager - RegTech

MCS Group is working with one of their closest clients as they embark on an exciting period of growth. We're looking for an experienced Manager to lead and scale a high-performing, client-facing service function within a high-growth fintech organisation.

Reporting directly to the COO, this role combines operational leadership, people management & leadership, and service delivery for a high profile client base. You'll be responsible for end-to-end delivery, forecasting and resource planning, continuous improvement, and ensuring outstanding outcomes for clients and teams alike.

This is an exciting senior leadership role for someone who thrives in complex, high-change environments, enjoys working closely with clients and internal stakeholders, and has a strong track record of building scalable, efficient operations.

• Leading operational delivery across multiple teams, ensuring consistent service excellence
• Owning forecasting, capacity planning, KPIs and service delivery models
• Driving continuous improvement through process optimisation, automation and AI
• Acting as the senior escalation point for clients and stakeholders
• Developing and coaching managers and future leaders
• Partnering closely with Product, Technology, Commercial and Support teams

• You’ll have operational leadership experience in a technology, consulting, financial or regulated services environment
• Strong financial numerical literacy, with the ability to interpret complex information and data
• Proven experience leading managers and scaling teams
• Deep understanding of forecasting, resource planning and service delivery
• Commercially astute, delivery-focused and calm under pressure
• Excellent stakeholder management and communication skills

• Hybrid working, with a minimum of 3 days per week on-site in Belfast

Up to £55,000 plus benefits.

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group

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All conversations will be treated in the strictest of confidence.