Senior Manager - Workplace Health & Wellbeing

We’re growing and want you to be a part of our journey.

As a senior member of the Workplace Health & Wellbeing (WHW) team, you will lead advisory relationships and drive business development across a portfolio of Risk clients, including large and complex schemes. You will act as a subject matter expert for Risk within WHW, modelling technical excellence and providing strategic direction across your portfolio and the wider team.

• Lead consultancy advice for a portfolio of Risk clients, including large, complex, and strategically significant schemes.

• Conduct detailed client reviews in line with renewal schedules and deliver high‑quality written reports outlining market findings, recommendations, and coverage specifications.

• Oversee implementation of policies, ensuring all arrangements, documentation and regulatory requirements are correctly and efficiently delivered.

• Identify and drive changes or restructuring needs across clients’ Risk arrangements, providing clear strategic advice and actionable recommendations.

• Where permissible, proactively explore opportunities to transition previous clients to Isio where appropriate and value‑adding.

• Drive business development activity, independently growing the portfolio and increasing profitability.

• Represent WHW in new business pitches and presentations where appropriate, acting as a trusted contact for incoming market opportunities.

• Participate in tender responses, strategic projects, and wider practice initiatives to support growth ambitions.

• Liaise with insurers to gather market intelligence, understand product developments, and ensure competitive and informed advice.

• Oversee the day‑to‑day management of the client portfolio, ensuring all queries and issues are resolved promptly and to a high standard.

• Liaise effectively with colleagues, clients, and providers to maintain seamless service delivery and excellent client satisfaction.

• Assist with monitoring, supporting, and managing claims where required.

• Maintain an up‑to‑date understanding of insurer terms, market practice, legislation, and regulatory developments.

• Act as a senior contributor within the WHW leadership team, inputting into team strategy, processes, and development activities.

• Support colleagues by providing guidance on complex queries and contributing to the development of technical capability across the team.

• Build and sustain strong relationships with clients, colleagues, and providers, championing collaborative working and high service standards.

• Attend client meetings independently and deliver presentations to client and employee groups as required.

• Professional Qualifications & Technical Knowledge

  • Progress towards or possession of the Dip CII (or Advanced Diploma), with strong Risk knowledge and significant relevant industry experience.

  • Extensive experience providing complex Risk advice, including strategic reviews, design and implementation of solutions.

  • Broad understanding of relevant current and emerging financial legislation and regulation, with the ability to identify and capitalise on commercial opportunities.

• Skills & Capabilities

  • Strong analytical, numerical, and problem‑solving skills.

  • Excellent written and verbal communication, negotiation, and presentation skills.

  • Strong planning, organisational, and time‑management capabilities, with the ability to manage multiple priorities across a complex portfolio.

  • Effective stakeholder management skills, with the ability to influence at senior levels and build trusted long‑term relationships.

  • High proficiency in Windows (Outlook, Word, PowerPoint, Excel).

• Personal Attributes

  • Proactive, commercially aware, and confident operating at senior client and internal leadership levels.

  • Collaborative team player with a commitment to mentoring, supporting colleagues, and contributing to team development.

  • Adaptable, dependable, and committed to delivering high‑quality client outcomes.

• Power…