Ticketing Supervisor

The post will be responsible to the Head of Visitor Services Operations at Visit Belfast and in their absence the Duty Manager and will be based mainly at the Visit Belfast Welcome Centre (BWC). The postholder will work alongside a small management team including the VBWC Duty Manager, the Customer Service and Operations Supervisor, Retail supervisors (job share) and Airport Supervisor, to help oversee the smooth operation and management of Visit Belfast’s Visitor information centres (VICS).

DUTIES AND RESPONSIBILITIES:

• Responsibility with the Head of Visitor Services Operations and the VBWC Duty Manager to oversee the smooth running of the Belfast Welcome Centre (BWC) and the co-share desk at the Belfast Grand Central Station.
• Supervising the staff on duty, ensuring a high level of customer service is always delivered, that all the areas of are clean, literature is stocked up, observing that the systems and facilities e.g. tills, screens, CCTV and Lifts, are in working order and taking action to rectify if required.
• Responsible for setting up tours and events for sale on software, Ticket solve, cloning these when needed and ensuring dates, times are correct and current and for Setting up promo codes/ discount codes on request and ensuring the ongoing upkeep and maintenance of the same.
• Development of the Visit Belfast ticketing service by approaching new providers regarding ticketing opportunities to use our service and agreeing commercial arrangements.
• Making any adjustments needed to shows/ tours on ticket solve through regular communication with tour/event providers.
• Ensuring events and tours are uploaded to the digital ticketing screens at BWC and the website and working closely with the digital team to ensure events are promoted across social media platforms.
• Communicating new tours/ events to all staff and where required arranging of fam visits or team briefs.
• To think creatively about how events are sold to maximise income generation and make recommendations to management team.
• Responsible for training new staff in Ticket solve and other booking engines which we use for clients.
• Responsible or the processing end of month reconciliations for ticketing and restaurant vouchers.
• Responsible for the sending end of month reports to clients.
• Assist in the completion of ticketing reports for Visit Belfast Operational Committee, Visit Belfast Board, Belfast City Council and Tourism Northern Ireland.
• Responsible for keeping accurate records for reporting purposes on ticket sales across Visit Belfast outlets.
• Be the lead on ticket scanning operations for events off site including managing the equipment required including scanners, wifi etc.
• Assist with any tender submissions for new business opportunities.
• Maintaining stock of thermal tickets.
• With the other members of the management team ensure the effective handling of the Tourism Northern Ireland email enquiries, phone enquiries, Visit Belfast online Chat, on a daily basis and the recording of enquiry statistics by the team.
• On a rotational basis balance all cash on a daily /weekly basis and keep records of all transactions in liaison with the Head of Visitor Services Operations and Finance Manager.
• Responsible for regularly reviewing and maintaining all supplier ticketing contracts to ensure they remain update to date.
• Open and Close the Visit Belfast Welcome Centre as required on a rotational basis.
• Provide support to other supervisors as required in Operations and Customer Service, Retail, Cruise Co-Ordinators and Airport VIC operations.
• Undertake annual appraisals for allocated Travel advisers and on call staff.
• Attendance when required at receptions and exhibitions and other promotional events which may be out of hours.
• The provision of any other form of service with which the post holder may be charged in accordance with general activities.
• Deputise for Head of Visitor Services Operations or Duty Manager when necessary.
• Any other relevant duties as required at the direction of Head of Visitor Services Operations or Duty Manager.

For full details please refer to the job description below.

To apply to the role, please complete the application form below and send to  by Monday 26 January e applications will not be accepted.

• DOCX
• 46 KB

PURPOSE:

To coordinate and deliver a range of administrative support services for the Chief Executive and Senior Management Team.

RELATIONSHIPS:

Reports direct