Duty Manager; Markets

To be responsible to the Markets Development Manager for the efficient management, control and operation of the councils markets.

To be responsible for the management of the Smithfield Market and St Georges Market and other city centre markets as necessary.

To contribute to the business planning process for the Markets Unit.

To supervise the markets staff, manage the markets and act as part of the team prior to, during and after market activities and events held at these venues.

To contribute as required to the operational management of other council properties and facilities for which the Place and Economy Department is responsible.

• To ensure high standards of service delivery through the effective and efficient management of all day-to-day operational matters at the market venues to ensure that all market activities run smoothly. Market activities include events, exhibitions.
• To assist when required with the operational management of such properties and facilities which, from time to time, may be under the responsibility of the Place and Economy Department.
• To supervise, motivate and manage all staff within the post holders sphere of responsibility including allocating duties, maintaining records and submission of payroll data, in line with the councils procedures and policies.
• To assist in the management of outsourced contracts in relation to the Markets Unit.
• To assist in the management of an effective system of performance management for the markets.
• To ensure that all markets income is collected on time and that income is managed in line with the councils policies, financial regulations and standing orders. Such income will include rents, stallages and licence fees.
• To ensure that all markets are opened and closed at the proper times, that they are maintained and that at all times the Market Bye-laws, Regulations and conditions of trading permits are observed.
• To ensure that all market facilities and infrastructure are maintained in a good state of repair and cleanliness and to arrange for any necessary repairs or maintenance. To control indiscriminate dumping by traders.
• To ensure that health and safety at work is monitored and implemented effectively throughout the markets and its functions, including the maintenance of fire logs, COSHH and risk assessments thus warranting the safety and well-being of staff.
• To manage and monitor WIRES Inspections and ensure that any actions highlighted are dealt with to ensure WIRES compliance.
• To undertake responsibility for the management and security of the land and buildings, plant and machinery ensuring the safety of tenants, staff, occupiers and the public, including arranging fire drills, management of the CCTV systems.
• To assist in the development, promotion and operation relative to the Markets Unit that maximises the Markets Unit contribution to the retail regeneration of Belfast.
• To participate as necessary with other council departments and external agencies in the day-to-day aspects of development and promotion of the Markets Unit.
• To promote the Markets and process applications for market hire including market hall, stalls, retail units etc, allocating stallage spaces and maintaining ancillary records, including a register of applications, attendance records, etc.
• To check that all relevant insurance cover is maintained valid and adequate by market tenants and traders.
• To assist development and implementation of a customer relationship management system and customer care programme for all markets operated by the Council working with both traders, public and wider stakeholders.
• To liaise with promoters, retailers, traders, exhibitors, customers and the public to ensure the smooth, effective, efficient and economic management of all market venues.
• To manage the lettings of vacant units within the markets, in conjunction with the Estates Management Unit and to ensure proper completion of tenancy and other agreements.

• (Please note that Platinum Recruitment NI Ltd requires original certificates as proof of all qualifications listed on CV).
• Qualifications and experience Applicants must, as at the closing date for receipt…