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Head of Customer Experience & Quality Operations

Job in Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Energy Saving Trust Limited
Full Time position
Listed on 2026-01-22
Job specializations:
  • Management
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading energy efficiency organization in Belfast is seeking a Manager for Customer Experience and Quality to lead their customer experience framework and consultancy support. In this role, you will manage multiple projects, ensuring high-quality service delivery while championing a customer-first culture. With a focus on team management and operational excellence, you will drive measurable improvements in customer satisfaction and efficiency, contributing to the organization's mission against climate change.
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