Global Service Desk Lead - AI-Driven ITIL Manager
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-03-16
Listing for:
Version 1
Full Time
position Listed on 2026-03-16
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A leading IT services firm in Belfast is looking for a Service Desk Manager to oversee the ASPIRE service desk operations. This role involves managing a team, ensuring ITIL compliance, and enhancing service quality. Candidates should have significant experience in IT support and a focus on delivering excellent customer service. Key responsibilities include incident management, team mentoring, and collaboration with stakeholders.
The position requires SC Clearance and offers a hybrid work schedule along with various benefits.
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