IT Support Technician

IT Support Technician

Are you an experienced IT Support Technician who enjoys solving technical problems and keeping business-critical systems running smoothly?

My client is seeking an IT Support Technician to play a key role in supporting and maintaining their internal IT infrastructure. This position will involve providing hands‑on technical support to internal users, ensuring systems remain stable, secure, and high-performing, while contributing to ongoing IT improvement projects during a period of growth.

This is an excellent opportunity for someone who enjoys a varied support role, working across infrastructure, end‑user support, and incident resolution in a collaborative environment.

• Provide day‑to‑day support across the organisation's LAN, WAN, Wi‑Fi, and firewall infrastructure
• Diagnose and resolve hardware and software issues across desktops, laptops, printers, and mobile devices
• Manage user accounts and permissions within Active Directory, Group Policy, and Microsoft 365
• Log and manage service requests and incidents, ensuring timely resolution and accurate documentation
• Conduct root cause analysis for infrastructure or security incidents and implement corrective actions
• Maintain detailed records of incidents, resolutions, and technical changes
• Work with third‑party vendors to resolve hardware or software issues when required
• Create and maintain internal documentation and knowledge‑base articles
• Provide basic user training and promote self‑service IT resources where appropriate
• Contribute to ongoing IT infrastructure and improvement projects

• Minimum 4 years' experience in an IT Support or Technical Support role
• Strong hands‑on experience with Windows and macOS environments
• Experience working with Active Directory, Group Policies, and Microsoft 365 administration
• Familiarity with remote desktop and helpdesk tools
• Solid understanding of networking concepts and infrastructure support
• Experience troubleshooting hardware, software, and connectivity issues

• Strong troubleshooting and problem‑solving abilities
• Excellent communication and user support skills
• Experience supporting network infrastructure and security best practices
• Ability to manage multiple support requests effectively
• A proactive and customer‑focused approach to IT support
• Ability to work both independently and as part of a wider IT team

• Opportunity to work within a growing and innovative organisation
• Exposure to a wide range of IT systems and infrastructure projects
• A collaborative environment with opportunities to develop technically

If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.