Service Desk Analyst

Service Desk Analyst

Location: Belfast
Salary: £28,000 - £30,000
Type: Permanent
We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies.

You will be responsible for providing 1st and 2nd line IT support
, ensuring incidents and service requests are resolved efficiently while maintaining high service standards across the business.

Key responsibilities include:

• Providing technical support for Windows operating systems and end-user devices
• Managing and resolving service desk tickets within agreed SLAs
• Supporting Microsoft 365 and Azure AD administration
• Managing user accounts and permissions within Active Directory
• Troubleshooting hardware, software, and connectivity issues
• Liaising with third‑party IT suppliers and vendors
• Assisting with problem analysis and incident resolution
• Supporting the wider IT team with infrastructure and service improvements

• Minimum 2 years' experience in an IT Service Desk or IT Support role
• Experience supporting Windows OS environments
• Strong knowledge of Active Directory
• Experience administering Microsoft 365 / Office 365
• Exposure to Azure AD / Entra
• Experience working in a structured service desk environment with ticketing systems
• Ability to troubleshoot and resolve IT issues efficiently
• Some knowledge of networking technologies
• Full driving licence and access to transport

• ITIL certification
• Experience with Service Now or other service desk platforms
• Exposure to Cisco Unified Communications / telephony systems

• Join a well-established organisation with a supportive IT team
• Opportunity to develop your technical skillset
• Exposure to a modern Microsoft technology stack
• Clear opportunities for career development

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:
?
? d.oconnors
Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.