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Technical Support Cybersecurity

Director, Global Critical Incident & Customer Success

Job in Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Proofpoint
Full Time position
Listed on 2026-03-10
Job specializations:
  • IT/Tech
    Technical Support, Cybersecurity
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading cybersecurity firm in Belfast is seeking a Director of Global Critical Situation Management and Incident Response to enhance customer success. The role involves overseeing urgent customer escalations, managing cross-functional support teams, and implementing strategies to improve service delivery. The ideal candidate will have 7+ years of experience in customer support leadership within B2B SaaS, strong incident management skills, and technical knowledge in cybersecurity.

This position promises competitive compensation and a commitment to customer-first service.
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