Global Roaming & Transaction Operations Manager

Global Roaming & Transaction Operations Manager Position Overview

This role ensures that our global roaming and transaction environment operates reliably, scalable, and with full data integrity for both Blink as CPO and Blink as MSP. It owns the operational lifecycle of roaming connections (OCPI) and the end-to-end validation of transactions (CDRs/FDRs) to ensure that only accurate and billable sessions reach invoicing. Focus is on eliminating recurring data errors and dispute causes, not on managing them month-on-month.

Identify commercial enhancements to our Roaming & Transactions business (both CPO and MSP).

• Own all (OCPI-based) roaming connections with partners and hubs globally including identifying new (strategic) partnerships for Blink
• Oversee partner onboarding, configuration, validation testing, and go-live.
• Maintain operational SLAs with partners (availability, latency, data completeness).
• Track and resolve operational issues impacting transaction quality or uptime.
• Maintain the roaming connection inventory and operational performance metrics.

• Operate and continuously improve the transaction processing flow from charge session to billing.
• Define and enforce validation rules and control points for incoming CDRs/FDRs.
• Detect and correct anomalies (duplicates, missing values, mismatched timestamps, tariff inconsistencies).
• Partner with Tech to automate validation and reconciliation processes.
• Ensure that only validated, billable transactions feed into invoicing.
• Lead structured root cause analysis (RCA) for recurring transaction and data quality issues.
• Collaborate with QA and Engineering to embed preventive fixes at source
• Track and report closure of recurring issues to ensure permanent resolution.
• Work with Finance to improve AR processes upstream

• Own and maintain dashboards for:
• CDR validation success rate
• Dispute volumes and resolution status
• Root cause trend tracking

• Expert-level knowledge of OCPI protocol and EV roaming data structures
• Proven experience managing roaming connections and transaction processing operations
• Strong background in data validation, reconciliation, and quality control processes
• Experience with CDR/FDR transaction flows and billing systems
• Track record of root cause analysis and implementing permanent fixes (not just managing issues)
• Data governance and process improvement expertise
• Experience building and maintaining operational dashboards and SLAs
• Ability to define validation frameworks and control gates
• Experience building and managing global teams (US + EU preferred)
• Strong cross-functional stakeholder management (Finance, Tech, Commercial, QA)
• Ability to translate operational issues into technical requirements
• Partner management and onboarding experience
• Persistent focus on scalability, accuracy, and process simplification
• Proactive problem-solver who eliminates recurring issues rather than managing them
• Bias toward automation and preventive solutions
• Commercial acumen to identify business enhancement opportunities

• Experience in both CPO (Charge Point Operator) and MSP (Mobility Service Provider) environments
• Background in EV charging or energy/utilities sector
• Familiarity with finance/AR processes and dispute resolution

Blink Charging Co. (Nasdaq: BLNK) is a leading owner, operator, and provider of electric vehicle (EV) charging equipment and networked EV charging services. We're on a mission to accelerate the adoption of electric vehicles by deploying thousands of charging stations across the United States and around the world.

Blink offers both residential and commercial EV charging equipment and connectivity to the Blink Network—a comprehensive cloud-based software that operates, manages, and tracks our EV charging stations and payment processing. Our charging solutions serve a diverse range of customers including multi-family residential and commercial properties, airports, colleges, municipalities, parking garages, shopping malls, retail parking, and more.

• Industry Leader: We're at the forefront of the EV charging revolution, building critical infrastructure for a sustainable future
• Innovation-Driven: We continuously develop cutting-edge technology to improve the EV charging experience
• Growth Opportunity: Join a rapidly expanding company in one of the world's fastest-growing industries
• Mission That Matters: Every day, we're helping reduce carbon emissions and create a cleaner planet